iYogi, the on-demand tech services company with a unique global delivery model, today announced a $50 million dollar contract with Ventura (subsidiary of Next PLC), a certified provider of outsourced support services. The strategic agreement leverages iYogi’s unique Global Delivery Platform created for rapidly scaling its tech experts, while delivering on the highest resolution rates and customer satisfaction benchmarks in the industry. iYogi will extend its Global Delivery Platform to deploy additional1000 highly experienced and proficient security support tech experts.
iYogi will use proven methodology and processes for quicker ramp-up to address the accelerating need for computer tech support. The company is partnering with Ventura with the aim of expanding iYogi’s geographic footprint and its security services to protect consumers and small businesses from growing threats of online viruses and spyware. Ventura is among the leading providers of its kind with over 8,000 employees in the UK and India and a growing base in Pune , India billed as one of the foremost digital centers in the world.
“Ventura’s dedicated iYogi tech experts will seamlessly integrate on our Global Delivery Platform to deliver security services to the millions of consumers plagued by growing online threats that compromise or slow down their systems,” commented Vishal Dhar, President Marketing & co-founder of iYogi. ”India has a flexible workforce that is quickly transforming from more gradual-growth IT services to high-value on-demand technical support. Pune’s 44,000 graduates and Ventura ’s world-class facilities and management will help rapidly scale our service delivery to meet our unprecedented growth and demand for our direct-to-consumer business, while continuing to deliver on the lowest wait times and highest resolution rates in the industry.”
“Our organization is built around delivering leading edge solutions for end-consumers,” said Anupam Arun, Country Manager, Ventura India . “A relationship with iYogi extends our 40-year outsourcing legacy that Ventura has built to support a highly successful and popular remote support model, resulting in a new frontier of next generation remote tech support services. Pune gives us the inherent advantage needed to deliver on iYogi’s requirements for talent, scale and quality.”
iYogi’s Global Delivery Platform provides a scalable architecture for seamless integration across multiple service delivery locations and customer touch-points. iYogi’s security services practice works with leading providers of anti-virus and anti-spyware products to meet the growing challenge of an open online ecosystem. With more than 100,000 annual subscribers and thousands of single incident sessions every day on a 24/7 basis, iYogi has built a specialized capability that addresses the security requirements for consumers and small businesses.
iYogi will use proven methodology and processes for quicker ramp-up to address the accelerating need for computer tech support. The company is partnering with Ventura with the aim of expanding iYogi’s geographic footprint and its security services to protect consumers and small businesses from growing threats of online viruses and spyware. Ventura is among the leading providers of its kind with over 8,000 employees in the UK and India and a growing base in Pune , India billed as one of the foremost digital centers in the world.
“Ventura’s dedicated iYogi tech experts will seamlessly integrate on our Global Delivery Platform to deliver security services to the millions of consumers plagued by growing online threats that compromise or slow down their systems,” commented Vishal Dhar, President Marketing & co-founder of iYogi. ”India has a flexible workforce that is quickly transforming from more gradual-growth IT services to high-value on-demand technical support. Pune’s 44,000 graduates and Ventura ’s world-class facilities and management will help rapidly scale our service delivery to meet our unprecedented growth and demand for our direct-to-consumer business, while continuing to deliver on the lowest wait times and highest resolution rates in the industry.”
“Our organization is built around delivering leading edge solutions for end-consumers,” said Anupam Arun, Country Manager, Ventura India . “A relationship with iYogi extends our 40-year outsourcing legacy that Ventura has built to support a highly successful and popular remote support model, resulting in a new frontier of next generation remote tech support services. Pune gives us the inherent advantage needed to deliver on iYogi’s requirements for talent, scale and quality.”
iYogi’s Global Delivery Platform provides a scalable architecture for seamless integration across multiple service delivery locations and customer touch-points. iYogi’s security services practice works with leading providers of anti-virus and anti-spyware products to meet the growing challenge of an open online ecosystem. With more than 100,000 annual subscribers and thousands of single incident sessions every day on a 24/7 basis, iYogi has built a specialized capability that addresses the security requirements for consumers and small businesses.
