Speaking on the occasion, Dr. Alok Bharadwaj, Executive Vice president, Canon India, said, “We, at Canon, are proud to announce the expansion of this high-tech master service centre, which is a significant step in meeting Canon’s plans of expanding its service network across India. The service centre is equipped with well trained technicians, testing equipments, sufficient spare and in all - a better ambience. With this expansion, Canon promises to set an industry benchmark in camera service in India. This move is an extension of Canon’s focus on providing enhanced personalized services of international standards to its customers wherein they would get complete touch and feel of the products.”
“Canon has more than 3 million customers for cameras & DSLR in India. We aim to provide better experience while their product is being serviced including special consultation room & trainings room. This concept will be rolled out to other centers around the country. Today, Canon has 14 Camera service center in the country located in 14 cities’’ he added
With the new look and added space, the new Canon Master Service Centre is capable of handling up to 120 walk-in customers on a day with a seating capacity of up to 24 customers. In order to curtail the waiting time, Canon has also increased the number of customer interaction counters at the centre. Till last year, Canon Master Service Centre had the capacity to cater 15000 customers annually, which will now be capable to handle double the number.
Printing Zone with Pro Printer and an internet kiosk facility at the reception are some of the highlights of the MSC which is equipped with all the necessary tools of international standards. A new training centre with a seating capacity of 20 has been established at the centre which will be utilized to conduct training for camera engineers, customer interaction sections, resolve technical aspects related queries and photography training for Canon Edge customers and their kids to enhance their photography skills.
In addition to this, the service personnel of Canon will be constantly trained by the trainers from Canon’s South & South East Asia Training Centre located at Singapore in order to familiarize with all the latest updates and technological advancements in the range.
The face lifted MSC will act as a model service centre to be set up in other cities. Canon plans to invest Rs. One crore to expand its service network further which will include a new Canon Master Service Centre at Chennai, a new ASF inauguration at Lucknow and expansion plans at Jaipur. The center will function as comprehensive service provider for better customer experience during after sales support of Canon products for both walk-in and on-site customers. This is expected to significantly reduce the turn-around time and be closer to the customer assisting their immediate service needs.
About Canon Inc.
Canon Inc. (NYSE: CAJ), headquartered in Tokyo, Japan, is a leader in the fields of professional and consumer imaging equipment and information systems. Canon’s extensive range of products includes copying machines, inkjet and laser printers, cameras, video equipment, medical equipment and semiconductor-manufacturing equipment. Originally established in 1937 as Precision Optical Industry, Co., Ltd., a camera manufacturer, Canon has successfully diversified and globalized to become a worldwide industry leader in professional and consumer imaging systems and solutions. With over 200,000 employees worldwide, Canon has manufacturing and marketing subsidiaries in Japan, the Americas, Europe, Asia and Oceania; and a global R&D network with companies based in the United States, Europe, Asia and Australia. Canon’s consolidated net sales for fiscal 2011 (ended December 31, 2011) totalled $45.6 billion (at an exchange rate of 78=US$1). Visit the Canon Inc. website at: www.canon.com
Canon in India
Canon India achieved a growth of Rs. 1850 crore in 2012 which is 21% growth over last year. Canon focuses on multiple market segments of consumer, SME, B2B, Government & Commercial. Canon’s product portfolio extends over a vast variety such as copier MFDs, fax-machines, printers, scanners, All-in-ones, digital cameras, DSLR, Cinematic imaging products, camcorders, cable ID printers and card printers.
Canon India Pvt. Ltd. is a 100% subsidiary of Canon Singapore Pvt. Ltd., a world leader in imaging technologies. Set up in 1997, Canon India markets over 140 comprehensive range of sophisticated contemporary digital imaging. The company today has offices in 10 cities, warehouses in 13 cities across India and employs over 1100 people. Canon has approximately 400 primary channel partners, 14 National Retail Chain partners, and over 6000 secondary retail points. Canon has over 93 own retail stores called the Canon Image Square across 48 cities in the country. Canon’s service reach extends to over 2800 towns with over 200 service engineers, 7 Canon owned service centers and 37 Canon Care Centers.
