Symphony Services, the global leader in product engineering outsourcing services, today announced that Gartner’s MarketScope for Telecom Expense Management gave Symphony its highest possible rating, “Strong Positive,” as customer demand continues to rise for Symphony’s licensed and managed services and processes.
Symphony is appearing with greater frequency on the shortlists for large TEM opportunities and is an appropriate choice for all TEM solutions. In 2008, Symphony increased the number of mobility assets under management more than 300 percent, from fewer than 45,000 to over 186,000. Symphony has also extended its TEM offerings to include integrated, remote infrastructure management software and services, all serviced from Symphony’s state-of-the-art data center that has been certified as compliant with SAS 70 Type II, with Six Sigma Black Belts and Green Belts on staff.
The Gartner MarketScope provides guidance for all Gartner customers, regardless of the size of their telecommunications budgets. Gartner’s definition for telecom expense management “encompasses the business processes conducted by IT and finance departments to acquire, provision and support corporate communications services.” In the report Gartner rated market solutions ranging from software suites (tools) and Software as a Service (SaaS) for self-management and outsourcing of specific tasks to third-party service providers.
Symphony’s strong TEM capabilities are recognized at a time when companies worldwide continue to adopt telecom expense management solutions to expand mobile management capabilities while dramatically reducing expenses. Symphony has addressed evolving customer needs head-on allowing customers to:
· Reduce customer service costs
· Drive cost reductions from invoice auditing and better asset management
· Realize greater visibility of costs based on allocation capabilities
SymphonySMS draws on the award-winning software product development expertise of its parent, Symphony Services to develop, support and manage the EMS11© Telecom Expense Management software platform, leveraging its more than 3,500 product development experts in Bangalore , Mumbai, Pune and Beijing to quickly scale in its support of global customers. SymphonySMS is managed by Symphony Services’ Product Line Management group which takes full product development lifecycle, support and sales responsibility for products from ISV’s, improving margins, extending the life and associated revenue of the products and freeing up key resources for its clients.
“Securing Gartner’s ‘Strong Positive’ rating for our TEM solutions is both a high honor and, in our opinion, validation for the significant investments we’ve made to ensure our customers maximize efficiencies and leverage all assets of their telecommunications infrastructure,” said Alan Harlan, President, Product Line Management, Symphony Services. “Our high customer satisfaction levels and continued growth in this sector reinforce that our licensed and managed TEM services are the optimal choice regardless of customers’ location, current infrastructure and level of spend.”
