Bharti Teletech Limited, one of the India’s most leading manufacturers and distributors of telecom & allied products, announced today that it has been named an Authorized Service Partner (ASP) under the Polycom Partner Service Program. This program recognizes the commitment of Polycom's channel partner to provide best-in-class service and support by having met the technical training and service delivery criteria to provide partner installation and support – ensuring that all Polycom customers receive a reliable and consistent level of service wherever they are located.
The certification provides customers with the assurance that Bharti Teletech has the knowledge, training and expertise for the deployment and service of Polycom’s market-leading voice and video conferencing products. Bharti Teletech’s dedicated Polycom service team will ensure the first level of support for service issues within India, enhancing response time for customers. The services provided by Bharti Teletech will include maintenance, advanced services, training, software support (update & upgrade), telephone support, technical support and end-user customer support.
"We are proud to be recognized by Polycom as one of its Authorised Service Partner in this industry," said Mr Sunil Kr Goyal, CEO, Bharti Teletech. “This recognition as an Authorised Service Partner demonstrates the importance we place on providing consistent high quality service and support to customers. Now, customers of Polycom will benefit with instant product service within India” he added.
“Polycom has the broadest services coverage of any vendor in the unified collaboration market,” said Mr. Paul Newell, Director, Strategic & Technical Sales and Country Manager, India & SAARC, Polycom. “This certification recognizes Bharti Teletech's commitment to providing consistent high-quality support in the deployment and service of Polycom solutions – ensuring customers are able to derive maximum return on their investments.”
Polycom Partner Service Program (PPSP)
Under the Polycom Partner Service Program, Bharti Teletech has been authorized to sell Partner Premier Services and provide remote technical help desk support for all products under this scheme. These Partner Premier Services are available at the time of product sale, during the warranty period and after expiry of warranty period also. When a product is covered under Partner Premier Services, customers enjoy the following benefits:
Telephone technical supportRegular information on new software releases to upgrade customers’ productsSoftware upgrades/updates for currently registered Polycom products Advance replacement within India of any faulty product – saving costs and time associated with sending units outside India
