HARMAN Professional today announced the launch of its toll free helpline for channel partners and customers across India. The toll free helpline 1800-208-8880, operational from October 2013, sets a new benchmark in customer service and support in the Professional Audio industry.
HARMAN Professional, since its inception in India, has a company owned service centre in Bangalore. In addition, the company has fully functional Authorized Harman Service centres in Mumbai, Delhi, and Kolkata. These centres offer technical repair and support in terms of trouble shooting, component level repair, spare part supplies to ensure higher customer satisfaction.
This toll free helpline will complement the wide network of HARMAN Service centers across India for HARMAN Professional brands including – AKG, BSS, Crown, dbx, JBL, Lexicon, Soundcraft & Studer and Martin Professional range of lighting & video equipment. The helpline will be operational from 10 AM to 7 PM, six days a week with language support in English and Hindi. The toll free helpline address queries related to products, application and after sales with increased accessibility to customers from every corner of the country.
Commenting on the launch, Ganesh Kumar, Senior Manager- Service, HARMAN Professional India said, “Customer support has always been the cornerstone of our offerings in India. This move only reiterates our focus in enhancing our service levels across the country, with support being just a call away.”
HARMAN has partnered with Flyjac Logistics Pvt. Ltd., to provide the infrastructure and technical support for this toll free helpline. Flyjac has expertise for such services with their proven infrastructure, network and integrated IT support. This is in addition to Harman’s existing association with Flyjac for various supply chain solutions including freight management, reverse logistics and other related services.
A.V. Ravi Kumar, Joint Managing Director, Flyjac Logistics said, “We are proud to be associated with HARMAN Professional as their supply chain manager since 2012, offering IT enabled integrated logistics solutions. This is a step ahead of our relationship with HARMAN, with an innovative solution for call handling through our software LMERGE. With this launch, the association between Flyjac and Harman will move a notch higher.”
On this occasion, Prashant Govindan, Director, India Operations, HARMAN Professional stated, “It has been a remarkable journey since 2012, when we set up the first service centre in Bangalore and the other Authorized Harman Service centres following suit over last year. We are committed to supporting our customers, ensuring easy access across the country and are confident that this toll free helpline will go a long way, making it an industry benchmark.
HARMAN Professional is also strengthening and extending their support and service in South India with the launch of another Authorized service Centre in Chennai, this November.
About Flyjac Logistics Pvt Ltd
Flyjac Logistics Pvt Ltd., a subsidiary of the internationally renown Hitachi Transport System, Ltd. in Japan, has been in logistics business in India since its incorporation in 1990.
Flyjac has grown on its reputation of dedicated and flexible customer service, operating in 26 locations nationwide with a staff of more than 1300 employees, all dedicated to uphold the philosophy of Customer Delight, Self development and Social welfare.
For more information: http://www.flyjaclogistics.com
About HARMAN
HARMAN (www.HARMAN .com ) designs, manufactures, and markets a wide range of infotainment and audio solutions for the automotive, consumer, and professional markets. It is a recognized world leader across its customer segments with premium brands including AKG®, HARMAN Kardon®, Infinity®, JBL®, Lexicon®, and Mark Levinson® and leading-edge connectivity, safety and audio technologies. The company is admired by audiophiles across multiple generations and supports leading professional entertainers and the venues where they perform. More than 25 million automobiles on the road today are equipped with HARMAN audio and infotainment systems. HARMAN has a workforce of about 14,000 people across the Americas, Europe, and Asia and reported sales of $4.3 billion for the fiscal year ended June 30, 2013
HARMAN Professional, since its inception in India, has a company owned service centre in Bangalore. In addition, the company has fully functional Authorized Harman Service centres in Mumbai, Delhi, and Kolkata. These centres offer technical repair and support in terms of trouble shooting, component level repair, spare part supplies to ensure higher customer satisfaction.
This toll free helpline will complement the wide network of HARMAN Service centers across India for HARMAN Professional brands including – AKG, BSS, Crown, dbx, JBL, Lexicon, Soundcraft & Studer and Martin Professional range of lighting & video equipment. The helpline will be operational from 10 AM to 7 PM, six days a week with language support in English and Hindi. The toll free helpline address queries related to products, application and after sales with increased accessibility to customers from every corner of the country.
Commenting on the launch, Ganesh Kumar, Senior Manager- Service, HARMAN Professional India said, “Customer support has always been the cornerstone of our offerings in India. This move only reiterates our focus in enhancing our service levels across the country, with support being just a call away.”
HARMAN has partnered with Flyjac Logistics Pvt. Ltd., to provide the infrastructure and technical support for this toll free helpline. Flyjac has expertise for such services with their proven infrastructure, network and integrated IT support. This is in addition to Harman’s existing association with Flyjac for various supply chain solutions including freight management, reverse logistics and other related services.
A.V. Ravi Kumar, Joint Managing Director, Flyjac Logistics said, “We are proud to be associated with HARMAN Professional as their supply chain manager since 2012, offering IT enabled integrated logistics solutions. This is a step ahead of our relationship with HARMAN, with an innovative solution for call handling through our software LMERGE. With this launch, the association between Flyjac and Harman will move a notch higher.”
On this occasion, Prashant Govindan, Director, India Operations, HARMAN Professional stated, “It has been a remarkable journey since 2012, when we set up the first service centre in Bangalore and the other Authorized Harman Service centres following suit over last year. We are committed to supporting our customers, ensuring easy access across the country and are confident that this toll free helpline will go a long way, making it an industry benchmark.
HARMAN Professional is also strengthening and extending their support and service in South India with the launch of another Authorized service Centre in Chennai, this November.
About Flyjac Logistics Pvt Ltd
Flyjac Logistics Pvt Ltd., a subsidiary of the internationally renown Hitachi Transport System, Ltd. in Japan, has been in logistics business in India since its incorporation in 1990.
Flyjac has grown on its reputation of dedicated and flexible customer service, operating in 26 locations nationwide with a staff of more than 1300 employees, all dedicated to uphold the philosophy of Customer Delight, Self development and Social welfare.
For more information: http://www.flyjaclogistics.com
About HARMAN
HARMAN (www.HARMAN .com ) designs, manufactures, and markets a wide range of infotainment and audio solutions for the automotive, consumer, and professional markets. It is a recognized world leader across its customer segments with premium brands including AKG®, HARMAN Kardon®, Infinity®, JBL®, Lexicon®, and Mark Levinson® and leading-edge connectivity, safety and audio technologies. The company is admired by audiophiles across multiple generations and supports leading professional entertainers and the venues where they perform. More than 25 million automobiles on the road today are equipped with HARMAN audio and infotainment systems. HARMAN has a workforce of about 14,000 people across the Americas, Europe, and Asia and reported sales of $4.3 billion for the fiscal year ended June 30, 2013
