Firstsource is the first outsourcer to win this award two years in a row, having won it with BskyB last year. It also marks a second triumph for the Firstsource / giffgaff partnership, which won the Outsourcing Center's Outsourcing Excellence Award 2013 for Best Business Process, presented in Texas in May last year.
giffgaff is a virtual mobile network which uses the O2 network. Having launched 5 years ago, it is committed to delivering a better way of doing mobile. Its unique member service model means that the vast majority of help is delivered through self-service or help from other members of the giffgaff community but for queries that members can’t resolve themselves, a team of 73 Firstsource agents are on hand to help.
