HP today announced that Aircel, a leading Indian telecom operator has selected HP IT Operations Management solutions to enhance service delivery and enable the IT organization to support business growth.
Aircel is one of India ’s fastest growing telecom companies. Aircel’s current subscriber base stands at 35 million customers across 18 telecom circles. By June 2010, the company will be present across all 23 circles of the country.This rapid expansion creates significant challenges for IT to support business development while ensuring efficient and well managed delivery of services to customers.
The HP IT Operations Management solutions have been selected to address these needs and ensure business critical applications, including CRM, billing, databases and fault management systems, are available 24x7. This is achieved through automated IT management and the ability to proactively monitor and address problems before they occur.
“Aircel’s rapid expansion plan across geographies requires a robust IT infrastructure that can scale up quickly and enable our business goal of becoming a dominant telecom provider,” said Ravinder Jain, CIO, Aircel Ltd. India . “The comprehensive HP Service Management solution is an ideal fit for efficient management and automation of the complex and rapidly growing IT infrastructure at Aircel.”
Delivered under HP’s Business Technology Optimization (BTO) portfolio, these solutions for Aircel include HP Business Service Management (BSM), HP Business Service Automation (BSA) and HP IT Service Management (ITSM) solutions. HP BSM will allow Aircel to monitor end user IT experience and manage service levels proactively. With HP BSA, Aircel will be able to automate tasks and sanction change management across the entire technology environment. HP ITSM’s self-service catalog and knowledge management capabilities will provide coordinated services across the enterprise.
“High growth organizations often run the risk of service downtime due to the inability to track changes and additions to their IT systems. Using HP’s BTO solution, Aircel is able to support growth while enhancing service delivery, by automating routine IT management and gaining greater control of their IT environment,” Said Kamal Dutta, Director, HP Software & Solutions, HP India. “Aircel will be able to improve overall IT service delivery and operational excellence that will lead to better customer experiences.“
More information about HP Business Technology Solution is available at www.hp.com/go/bto.
