To share insights on the HR trends that will shape the IT-BPM industry in the coming year, the National Association of Software and Service Companies (NASSCOM) organized the annual NASSCOM HR Summit 2013 at ITC Grand Chola, Chennai, on the 23rd and 24th of July, 2013. According to NASSCOM, skill based recruitment, need for specialist skills in emerging technologies focus on domain competencies and blended hiring models will be few trends for coming year.
The IT-BPM industry in India over the last few years has evolved considerably – focusing on technology led solutions, changed business and pricing models and reinvented internal structures. This has been driven by the changed global landscape, emergence of disruptive technologies and new customer segments.
Speaking on the occasion Mr. Som Mittal, President, NASSCOM said, “The IT-BPM sector in India currently employs over 3 million people and will continue to be a net hirer with increased emphasis on skill based hiring. In addition, there are increased opportunities in the domestic sector, entrepreneurship that will fuel employment”.
NASSCOM IT-ITES Sector Skill Council Focus Areas
- Occupational Standards: Define unique job roles at entry, middle and senior level
- Faculty Development Program
- Assessments – NAC / NACTech
- Foundation Skills – BPM, IT Services, ER&D
Talking about prevalent trends in the industry Mr Mittal added, “Gen Y accounts for over 60 percent of the industry workforce and engaging this workforce has emerged as a key priority for the industry. Over 90 percent companies are increasingly using technology and social media to reach out to employees both current and prospective. This is enabling peer engagement and collaboration, innovation, insight-driven decision making-across geographies, time zones and employees.”
NASSCOM also shared a key achievement of the IT-ITES Sector Skill Council on developing detailed occupational standards across industry sub-sectors – IT Services, BPM, ER&D, and Software Products. These occupational standards define unique job roles in these sub-sectors at entry, middle and senior level. Detailed content and career plans for these unique job roles are being defined as next steps.
The NASSCOM HR 2013 Survey also indicated that given business dynamics and just in time hiring, companies are increasingly blending campus and off campus recruitments. In addition, as firms expand their global footprint, global hiring is becoming an important priority.
The industry has matured over the last decade and has set many benchmarks for the Indian economy and HR space. In terms of diversity & inclusivity, the industry is now grooming women for leadership across companies and coaching them through global careers, shadowing, leadership councils / programs. Additionally companies are now designing business models for talent from underprivileged backgrounds and people with disability.
NASSCOM also released its ranking of the Top 20 IT-BPM organizations in the country based on India-based FTE headcount of firms with IT-BPM operations in India. These firms account for over 1 million India based employees.
Top 20 IT-BPM Employers in India
Note: This list is based on the India-based FTE headcount of firms with IT-BPM operations in India, as reported to NASSCOM in its annual survey. Based on publicly available information, few other MNC's such as Accenture, HP India, Convergys and IBM would have also featured in this list. However, as they have not participated in the survey, we do not have all the required details and are unable to rank them
Most firms in this list are engaged in IT as well as BPM. Firms marked with an * indicate pure-play BPM firms.
Tech Mahindra includes employees of Mahindra Satyam as they are now a combined entity
About NASSCOM
NASSCOM® is the premier trade body and the chamber of commerce of the IT-BPO industries in India. NASSCOM is a global trade body with more than 1500 members, which include both Indian and multinational companies that have a presence in India. NASSCOM's member companies are broadly in the business of software development, software products, consulting services, BPM ER&D, e-commerce & web services, and animation and gaming. NASSCOM’s membership base constitutes over 95% of the industry revenues in India and employs over 3 million professionals.
The IT-BPM industry in India over the last few years has evolved considerably – focusing on technology led solutions, changed business and pricing models and reinvented internal structures. This has been driven by the changed global landscape, emergence of disruptive technologies and new customer segments.
Speaking on the occasion Mr. Som Mittal, President, NASSCOM said, “The IT-BPM sector in India currently employs over 3 million people and will continue to be a net hirer with increased emphasis on skill based hiring. In addition, there are increased opportunities in the domestic sector, entrepreneurship that will fuel employment”.
NASSCOM IT-ITES Sector Skill Council Focus Areas
- Occupational Standards: Define unique job roles at entry, middle and senior level
- Faculty Development Program
- Assessments – NAC / NACTech
- Foundation Skills – BPM, IT Services, ER&D
Talking about prevalent trends in the industry Mr Mittal added, “Gen Y accounts for over 60 percent of the industry workforce and engaging this workforce has emerged as a key priority for the industry. Over 90 percent companies are increasingly using technology and social media to reach out to employees both current and prospective. This is enabling peer engagement and collaboration, innovation, insight-driven decision making-across geographies, time zones and employees.”
NASSCOM also shared a key achievement of the IT-ITES Sector Skill Council on developing detailed occupational standards across industry sub-sectors – IT Services, BPM, ER&D, and Software Products. These occupational standards define unique job roles in these sub-sectors at entry, middle and senior level. Detailed content and career plans for these unique job roles are being defined as next steps.
The NASSCOM HR 2013 Survey also indicated that given business dynamics and just in time hiring, companies are increasingly blending campus and off campus recruitments. In addition, as firms expand their global footprint, global hiring is becoming an important priority.
The industry has matured over the last decade and has set many benchmarks for the Indian economy and HR space. In terms of diversity & inclusivity, the industry is now grooming women for leadership across companies and coaching them through global careers, shadowing, leadership councils / programs. Additionally companies are now designing business models for talent from underprivileged backgrounds and people with disability.
NASSCOM also released its ranking of the Top 20 IT-BPM organizations in the country based on India-based FTE headcount of firms with IT-BPM operations in India. These firms account for over 1 million India based employees.
Top 20 IT-BPM Employers in India
|
Rank
|
Company
|
Rank
|
Company
|
|
1.
|
Tata Consultancy
Services
|
11.
|
Aegis Ltd
|
|
2.
|
Infosys Technologies
|
12.
|
iGate Global
Solutions Ltd
|
|
3.
|
Cognizant Technology
Solutions
|
13.
|
CSC India
|
|
4.
|
Wipro Ltd
|
14.
|
Firstsource
Solutions Ltd*
|
|
5.
|
HCL Technologies Ltd
|
15.
|
WNS Global Services*
|
|
6.
|
Tech Mahindra Ltd1
|
16.
|
Syntel Ltd
|
|
7.
|
Genpact
|
17.
|
EXL*
|
|
8.
|
Serco Global
Services*
|
18.
|
L&T Infotech
|
|
9.
|
Cap Gemini India Pvt
Ltd
|
19.
|
Hinduja Global
Solutions Ltd*
|
|
10.
|
Mphasis Ltd
|
20.
|
Aditya Birla Minacs*
|
Note: This list is based on the India-based FTE headcount of firms with IT-BPM operations in India, as reported to NASSCOM in its annual survey. Based on publicly available information, few other MNC's such as Accenture, HP India, Convergys and IBM would have also featured in this list. However, as they have not participated in the survey, we do not have all the required details and are unable to rank them
Most firms in this list are engaged in IT as well as BPM. Firms marked with an * indicate pure-play BPM firms.
Tech Mahindra includes employees of Mahindra Satyam as they are now a combined entity
About NASSCOM
NASSCOM® is the premier trade body and the chamber of commerce of the IT-BPO industries in India. NASSCOM is a global trade body with more than 1500 members, which include both Indian and multinational companies that have a presence in India. NASSCOM's member companies are broadly in the business of software development, software products, consulting services, BPM ER&D, e-commerce & web services, and animation and gaming. NASSCOM’s membership base constitutes over 95% of the industry revenues in India and employs over 3 million professionals.
