“Over the last few years, Gulf Craft has grown tremendously with customers across the globe. We have been constantly innovating and customizing our boats and yachts to meet and exceed customers’ expectations. More than a decade ago, we were using Focus 5.1 and eventually upgraded to Focus RT in 2007, which helped us streamline our business processes and operations. We have now upgraded to Focus i and in the process we have not only added a new dress to the software or user interface but we have also added brand new features and functionalities thus enabling us to automate our financial and operational processes and helping us make better decisions by organizing, analyzing and generating reports out of the ERP data,” says Erwin Bamps, Chief Operating Officer of Gulf Craft.
Gulf Craft designs and builds superyachts, quality motor boats and cruisers that meet and exceed international standards of excellence. Over the last three decades, the company has graduated from building small boats to designing and manufacturing bigger and more sophisticated luxury vessels such as its Majesty Yachts and Oryx Sport Cruisers range. The company now stands as one of the leading boat builders worldwide, building more than 400 vessels annually exporting the majority of its production to Europe, Australia, Asia and across the MENA region. As Gulf Craft’s business continues to expand, the company has started demanding more from its business applications and systems. Implementing a good enterprise software system to aid its growth plans had become a top priority for the company.
Gulf Craft has over 1500 people working at its offices, yards and service centers across the UAE and the Maldives. While the company’s clientele is spread across the globe, the company’s manufacturing facilities are in the UAE and the Maldives as they require highly technical resources and continuously evolving engineering.
“Gulf Craft is a vertically integrated company and as a manufacturer we go beyond what most other manufacturers do, being a A-to-Z manufacturer rather than an assembler. We create all the parts of our vessels from scratch. Everything from our manufacturing, management and activities including accounting, stores, logistics are integrated and accounted for with our ERP software,” Mr. Bamps explains.
“We evaluated solutions from different vendors but decided to go with Focus as they understood our requirements and created customised modules to address those requirements. Focus i is a cost-effective solution that combines Focus’ highly customizable ERP with business intelligence tools. It is not only scalable, flexible and easily customizable but it is also easy to use. Another major deciding factor in choosing the solution was Focus Softnet’s local after-sales service and support,” he adds.
Focus Softnet was also able to integrate third party software such as the biometric software and the bar coding software with Focus i, which helped Gulf Craft get data on its inventories and production in real time.
The implementation of Focus i is also helping Gulf Craft maintain quality controls not just at the finishing stage of the product but throughout the manufacturing process. The after-sales service is done by Gulf Craft itself and hence it was also important to maintain a proper service record for each vessel.
Gulf Craft decided to invest in extended IT automation for its employees as they needed terminals for data entry. The company proposed working over a Linux environment, which would help the organization save on costs. Gulf Craft worked closely with Focus Softnet to adapt Focus i to work on Linux. Through its integration on Linux, Focus i now allows Gulf Craft to get more raw data direct from the floor and cut out on the reprocessing steps of data entry.
“Gulf Craft has been working on Focus’ solutions for over a decade and is a valuable customer to Focus Softnet. We studied their business requirements and customized Focus i to suit their requirements. This implementation helps Gulf Craft access the application from any of their locations across the globe seamlessly over a Linux environment thereby helping the organization reduce costs. The solution has helped Gulf Craft achieve greater efficiency in their day to day operations by avoiding delays in retrieving information and posting data online to the ERP from the stores and inventory locations,” says Sunil Mathew, Executive Vice President of Focus Softnet.
Deploying the customized version of Focus i has brought in many benefits for Gulf Craft including introducing a performance linked reward system to encourage employees to perform better.
Gulf Craft is in the process of updating its ISO 9001 certification and it goes parallel with the implementation of Focus i. “The Focus i implementation process is also a continuous learning process for the organization, not only in terms of our own ISO 9001 procedures but also in general on how we deal with each other’s offices and so it is changing the way we deal with our company on the ground and on the floor,” he adds.
While exploring and implementing the features of Focus i, Gulf Craft is now looking forward to implementing Focus mobile accessibility to help faster decision-making in the near future.
About Gulf Craft:
Gulf Craft is a major manufacturer of luxury yachts and fiberglass boats, one of an elite circle of boat builders worldwide with the capability to produce composite superyachts of larger than 45m in overall length. Founded in the United Arab Emirates in 1982, Gulf Craft has built a distinguished reputation as a builder of a wide diversity of vessels, ranging from semi-customized luxury super yachts to fishing boats and family cruisers.
With an annual production capacity of around 500 craft and expertise built over three decades in the business, Gulf Craft has a presence in all boating markets globally through its Majesty Yachts, Oryx and Silvercraft brands. In addition, Gulf Craft has the capability to provide not only boat maintenance and re-fit services, but also advisory and assistance on all aspects of boat ownership, from design to mooring, registration, operation and trade-in. www.gulfcraftinc.com
