Intelenet today announced the appointment of Bhupender Singh as the CEO of its new India domestic BPO business with immediate effect.The creation of Intelenet’s new domestic business follows the acquisition of Intelenet by Serco Group plc earlier this year and combines the existing domestic businesses of Serco BPO and Sparsh. The combined business will be the largest entity in the domestic India BPO market with 26,000 employees and 27 delivery centres. As CEO of the combined domestic business, Bhupender will be responsible for managing and growing the businesses in the rapidly developing India market. Over the past four years, Bhupender has led the creation and implementation of new operations and markets for Intelenet including in the US, UK, Poland and Guatemala."Bhupender brings with him both outstanding judgment and experience that will greatly benefit Intelenet’s customers," said Mr. Susir Kumar, Chief Executive Officer, Intelenet Global Services. "We are fortunate to have a professional of his abilities. Given his understanding of the BPO sector and strong track record in leading successful organic and inorganic businesses, he will lead the business to new heights.”
Commenting on his appointment, Bhupender Singh said: “I am delighted to take on this exciting role as the domestic market is critical for growing both our frontline, middle and back office services. We have a strong record in sustained growth and ensuring excellent service delivery for customers and I look forward to expanding the range of quality services we can offer our customers and building on Intelenet’s reputation as one of India’s best places to work.”
Bhupender is an MBA from IIM Ahmedabad and a B-Tech from IIT Delhi. He was awarded gold medals at both IIT and IIM for his all round performances. He is a keen sports enthusiast and likes to run long distances in his free times.
About Intelenet- a Serco company
Intelenet delivers middle and back-end services to companies in UK, US, India, Europe, Middle East, and Australia to the international private sector. Intelenet provides onshore and offshore services across seven countries with 34 global delivery centres to provide customer services, transaction processing, finance and accounting services, and business transformation consulting and is strongly positioned to provide customers with a range of end-to-end BPO services.
Intelenet with its integration with Serco’s BPO business will be a 44,000 people company operating in verticals such as Banking & Financial Services, Telecom, Travel, Transportation and Hospitality , Healthcare and government sector. Intelenet is also the largest BPO business in the Indian domestic market and provides services in almost all Indian languages.
About Serco
Serco is a FTSE 100 international service company, which combines commercial know-how with a deep public service ethos.
Around the world, we improve essential services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public.
Serco supports governments, agencies and companies who seek a trusted partner with a solid track record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aviation, BPO, defence, education, environmental services, facilities management, health, home affairs, information and communications technology, knowledge services, local government, science and nuclear, transport, welfare to work and the commercial sectors.
