Commenting on the occasion Mr. Rajesh Subramaniam - MD and CEO said, “It is an honor to be acknowledged as a process innovator, as this award bears testimony to our strong focus on quality and innovation as an organization. We will continue to create industry benchmarks through our differentiated capabilities”.
Firstsource Solutions shared insightful case studies at the event exhibiting practical partnership approaches with clients and supporting their transformational initiatives. The company helps clients meet their business objectives, costs, revenues and customer satisfaction.
Firstsource presented a case study on its partnership with a leading telecom company in India. It talked about how it helped the client meet its business growth in a highly competitive Indian market by scaling up its customer service operating model, managing operations in tier 2 cities in India, employing best talent and optimization costs.
The 13th Call Center Excellence awards are scored by a panel of proven call center leaders and customer management analysts. Presented by the honorable body, International Quality and Productivity Center (IQPC), they acknowledge and honor resourceful outsourcing solutions and companies over the past year. They are presented in various categories covering the full spectrum of call center functions.
Firstsource is a progressive and innovative provider of output-centric business process services. Firstsource one of many services include – Customer Management, Data Processing and Collections – coupled with best-of-breed processes, intellectual property (IP) assets, and quality of service, Firstsource helps clients not only improve customer satisfaction but also improve profitability, record process improvements and more importantly focus on core competence.
About Firstsource
Firstsource (NSE:FSL, BSE:532809, Reuters:FISO.BO, Bloomberg:FSOL@IN) is a leading global provider of customized BPO services to the Healthcare, Telecom & Media and Banking & Financial Services industries. Its clients include Fortune 500, FTSE 100 & Nifty 50 companies. Firstsource has a “rightshore” delivery model with operations in India, Ireland, Sri Lanka, Philippines, UK and U.S. (http://www.firstsource.com/).
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