I-Resolve allows questions and grievances to be registered through telephone or email and provides assistance in getting them resolved in specified time frames. It provides expertise in 8 languages enabling Serco to provide prompt and accurate responses to close to a million enquiries from citizens across the India. The award was presented to Serco by Lt. Gen. J.S. Ahluwalia, PVSM (retd.), President, Institute of Directors, Prof. Colin Coulson-Thomas & Paul Palmarozza during the 23rd World Congress on Leadership and Quality of Governance in Bangalore.
Commenting on the achievement Susir Kumar, Executive Chairman, Serco Global Services, said “‘I-Resolve’ is cost-effective and has used state-of-the-art technology with the highest possible security and connectivity infrastructure that seamlessly integrated with the existing technology infrastructure. Innovation in technology helps businesses optimize the use of it for real business benefits. It is a well-formulated strategy that can help business make the most of their emerging growth prospects. Serco has always aimed to provide its customers qualitative, efficient and tangible solutions. I-Resolve is a step in this direction.”
Golden Peacock Awards, started by the Institute of Directors in 1991, are regarded as the ultimate recognition of Corporate Excellence Worldwide. Over 1000 entries are received each year for the awards, from over 25 countries worldwide. The Awards are designed to recognize and promote innovation in business.
About Serco Global Services
Serco is a FTSE 100 international service company, which combines commercial know-how with a deep public service ethos. Around the world, we improve essential services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public.
Our global BPO business has over 52,000 employees across 100 locations, with a presence in 12 countries providing the complete spectrum of business services to customers in the public and private sector around the world. As a dynamic global service organization, our people have the expertise and intimate knowledge of our customers’ markets as well as best practice processes and technologies to exceed expectations. We have the vision, agility and determination to deliver cutting-edge business process solutions and set ever-higher standards in the markets we serve.
