Nuance Communications, Inc. (NASDAQ: NUAN), today announced the availability of a new technical certification program through Nuance Speech University. This program enables Nuance partners to deliver and support advanced enterprise solutions leveraging Nuance’s core products, and underscores Nuance’s ongoing commitment to partners. The first certification exam was recently held and Nuance is proud to announce that Avaya, Genesys, Intervoice/Convergys, Holly Connects and SwampFox now employ certified technicians.
“As enterprises look for ways to leverage existing assets and help with their bottom line, optimizing every dollar spent, Nuance Speech University will allow our partners to provide peace of mind to their customers,” said Thomas Shepherd, Nuance VP Global Partners and Channels. “Offering technical certification courses and exams will extend the benefits through the value chain from the enterprise to the employee implementing the Nuance speech solution. We feel this is a natural extension of our value proposition.”
"We recognize the importance of Nuance’s offerings and this certification process enables us to help our customers gain even more value from their speech-enabled applications,” said Michael Perry, Director, Avaya Contact Center Product Management. "Nuance’s new program is a great differentiator that recognizes Avaya’s expertise in this field, and our commitment to providing the best solutions for customers.
Certification of individuals through Nuance Speech University provides a strategic opportunity to increase skill sets for installing, configuring, testing, and troubleshooting Nuance enterprise products. The course curriculum for obtaining Certification includes:
• Install and Configure Enterprise Foundation Technologies: Includes installation, configuration and basic troubleshooting guidelines for Nuance Recognizer v9, Nuance Speech Server, RealSpeak text-to-speech and the license manager.• Technical Support for Enterprise Foundation Technologies: Offers extensive instruction on first level support for Nuance Recognizer v9, Nuance Speech Server, and RealSpeak TTS engine.
Nuance Speech University’s Technical Certification Program will increase customer confidence in a team’s ability to deliver the advanced solutions required to solve today’s business challenges. Nuance-certified technicians – Nuance Technical Associates – will have the foundation required to effectively install, configure and support Nuance products for enterprise deployments.
To learn more about Nuance University please visit: http://www.nuance.com/speech/training/
