CSS Corp announces EDGE, a Web 2.0 framework, enabling community based support models for the enterprise

CSS Corp, a leader in technology operations management, today announced the availability of the CSS EDGE Portal, an integrated knowledge management platform based on collaborative social media workflows for optimizing enterprise support and services delivery in a Cloud-based world. EDGE has been architected using open source components, configured to handle specific enterprise workflows addressing access control, content management, intellectual property and security requirements. EDGE enables the enterprise to harness the power of Web 2.0 to drive customer loyalty, drive marketing and product management, as well as provide collaborative environments for promoting ideas that drive continuous innovation.


Web 2.0 has transformed the way we look at online community behaviour and the possible implications of collective, collaborative knowledge management models. The power of the Web 2.0 model has been universally recognized, however, the implications for enterprise adoption suffer from a lack of immediate consensus. The CSS EDGE platform creates a working model for transforming the enterprise support function by providing a governance model for integrating internal and external communities or groups.

The CSS EDGE knowledge management platform would be available, both as SaaS and on-premise deployments, along with managed services bundles for technology vendors and enterprise IR including:

· Design of Social CRM platform, data modelling, reporting, and analytics

· Implementation services, Cloud enablement

· Community management and user support

Key continuous improvement metrics that CSS would deliver include customer loyalty measures like the Net Promoter Score (NPS), support agent productivity, activity measures for online community participation, search engine performance (SEO), and support costs as a percentage of revenue.

“As a leader in Technology Operations Management, CSS continues to build out frameworks and best practices that help technology providers optimize their support delivery systems, as well as address fundamental changes in the technology consumption model itself,” said Nick Sharma, CEO of CSS Corp. “The EDGE platform will bring the Web 2.0 revolution closer to the enterprise.”

CSS will be exhibiting the EDGE social media management framework and services at Booth 2 at the Technology Services World, Santa Clara being held at Santa Clara Convention Center in San Jose, CA from May 2 to 5, 2010.

CSS Corp Announces Immediate Availability of Cloud Enablement Tools and Services

CSS Corp, a leader in IT operations optimization, today announced a suite of tools and services to help enterprises, independent software vendors (ISV) and services providers seamlessly leverage public, public and hybrid cloud infrastructure.


The CSS suite of Cloud management tools include:



CSS CloudSmart: CloudSmart is an ANT-based automated deployment tool to automate complex enterprise application deployment process on the cloud. ANT tasks and run book automation for deployment on Amazon Web Services (AWS) Eclastic Compute Cloud EC2 are part of the feature set.


CSS CloudBuddy Enterprise: CloudBuddy Enterprise is a scalable and robust tool that helps organizations take advantage of the capabilities of AWS Simple Storage Service (S3) storage. It features an Enterprise Administrator console that manages access privileges/storage limits at the group and user levels. CloudBuddy Enterprise has multi-mode access such as Web, WebDAV, Web Services and Native Client for Windows to the AWS S3 storage. It also has an integrated indexing engine, to index all the files that get stored on the AWS S3.

CSS CloudBuddy Analytics: CloudBuddy Analytics is an Open Source web based tool to generate exhaustive statistical reports about your S3 Bucket access. It has an intuitive interface for a rich user experience. CloudBuddy Analytics takes care of enabling logging, fetching logs and generating reports and can be configured for Multiple S3 Accounts, and could be made available on the network as a multi-user tool.

CSS is also announcing availability of its cloud enablement services, which include:



· Cloud Design, Orchestration, Automation and Testing Services



· Cloud Monitoring and Management Services



· Cloud Support Services

“As a leader in IT operations optimization, CSS continues to roll out services and tools that help global companies align IT costs with business demands,” said Nick Sharma, CEO of CSS Corp. “Our cloud computing suite of tools and services are helping our customers truly benefit from the private, public and hybrid infrastructure.”

CSS will be exhibiting its tools and services at Booth 338 at the 5th International Cloud Expo being held at Javits Convention Center in New York City from April 19-21, 2010.