HP Delivers Breakthrough Converged Infrastructure Architecture

HP today unveiled the HP Converged Infrastructure Architecture and associated services and partner offerings that provide a blueprint for chief information officers to create elasticity in their technology environments, supporting innovation in their businesses.
Today, only 34 percent of typical IT budgets are dedicated to business innovation. This is because the proliferation of IT sprawl has created technology silos in data centers that consume up to 66 percent of the technology budget for maintenance and operations.(1) Solving the issue of IT sprawl is expected to create a $35 billion market opportunity for converged infrastructure solutions by 2012.(2)
The HP Converged Infrastructure enables data center environments that allow organizations to focus on innovation and making technology a key differentiator for their businesses. It integrates existing silos of compute, storage, network and facility resources with unified management to deliver a virtualized, highly automated technology environment. With pools of shared services that can be leveraged on the fly, businesses increase the flexibility of their environments and speed time to application value.
In a related advance, HP has extended the HP BladeSystem Solution Builder program to enable additional independent software vendors to build solutions that customers can quickly deploy and easily manage in a converged infrastructure.
“Companies are asking HP to help them thrive in unpredictability by using technology to rapidly meets the needs of their business,” said Durgadutt Nedungadi, Director Sales, Enterprise Business, HP India. “HP Converged Infrastructure is the answer and only HP, with its market-leading technology, intellectual property, expertise and partner ecosystem, can deliver it today.”
The HP Converged Infrastructure eliminates technology silos and complexity in the data center while leveraging current technology investments. Through unified management, all assets become part of a resource pool that can be divided, assembled and changed to dynamically align to any business, workload or application need. The use of these resources is optimized across the infrastructure, allowing companies to improve utilization, lower energy use and reduce costs.
The new HP Converged Infrastructure Architecture delivers a number of technology innovations providing:
Increased business agility through on-the-fly delivery of shared services
The new HP Infrastructure Operating Environment reduces complexity by taking application-specific processes and tools and transforming them into a standardized, shared environment. Governance through policy-based management and automated, template-driven application deployment significantly speeds time to business value. Complementary products include the enhanced HP Insight Dynamics, HP Insight Control and HP Business Technology Optimization solutions.
Dramatically lower costs and complexity with a wire-once network fabric
HP FlexFabric integrates thousands of servers and storage resources into a single virtualized, high-performance and low-latency network fabric. Built on industry standards, FlexFabric is highly scalable and can consolidate multiple protocols. For the first time, network connections and capacity can be fully virtualized from the edge to the core.
Optimized resource utilization for any application or workload
HP Virtual Resource Pools virtualize shared server, storage and networking resources to provide an easy to manage, cost-effective, shared-service environment. As a result, administrators can easily call upon any technology service in the pool in real time to support changing business requirements. HP Virtual Resource Pools enable customers to maximize resources, while increasing scalability, flexibility and utilization of technology assets across their infrastructures.
Improved energy efficiency and management across the data center
HP Data Center Smart Grid delivers an intelligent, energy-aware environment across technology infrastructures and data center facilities. For the first time, businesses can accurately visualize, monitor and control energy use in real time. With HP Data Center Smart Grid, companies can set policies for energy use based on accurate data and monitor their ongoing performance to ensure compliance with internal, environmental or government regulations and goals.
Embodying all of the attributes of the HP Converged Infrastructure Architecture, the HP BladeSystem Matrix has allowed Dubai Airport , UAE, www.dubaiairports.ae, one of world’s fastest growing airports, to turn technology from a cost center to a profit generator.
Partners adopt HP Converged Infrastructure Architecture
The HP Converged Infrastructure Architecture consists of open, industry-standard solutions that allow integration and deployment with offerings from a broad partner community.
Channel partners also are able to capitalize on new demand-generation programs and sales tools to further extend their business in this space.
HP also unveiled worldwide services that enable customers to use existing technology investments in the planning, design and deployment of an HP Converged Infrastructure. HP Converged Infrastructure Consulting services include IT maturity model workshops, assessments and proof-of-concept demos for Converged Infrastructure solutions such as the HP BladeSystem Matrix.
Finally, customers can eliminate the capital and speed time to value of an HP Converged Infrastructure through IT outsourcing with HP Enterprise Services.

Fiat Diesel Drives India’ departs Bangalore, begins journey through scenic Kerala and temple state Tamil Nadu

Goodbye IT city and hello rural India. The ‘Fiat Diesel Drives India’ pan India odyssey today pulled out of Bangalore on its second leg, leaving India’s happening Silicon Valley behind for the peaceful Keralan backwaters and temple-dotted roads of Tamil Nadu. A team of journalists from Car India and New Indian Express are the drivers behind the wheels of the four Fiat MULTIJET diesel cars

The opportunity of pushing the four diesel Fiats through their paces along such a scenic route created a lot of excitement among the group of drivers. Their stint as drivers in the second leg of the ‘Fiat Diesel Drives India’ runs from October 31st to November 3rd and takes them from Bangalore to Coimbatore and then to Kochi and Chennai.

Speaking at the Bangalore event, Mr. Ravi Bhatia, Vice President Commercial Fiat India, said, “It’s a great thrill to flag-off the second leg of our ‘Fiat Diesel Drives India’ from Bangalore. This has been a great market for our company as the versatility, stylish looks and economical performance of our diesel hatches have been a great match with the young professional workforce of this city. Now our hatches continue on their journey through some of India’s most scenic roads as they continue to demonstrate the reliability and performance of our pioneering diesel engines. I am confident that our participating drivers will enjoy the trip.”

The ‘Fiat Diesel Drives India’ takes Fiat’s 4 MULTIJET diesel offerings- the Linea, Grande Punto, Palio and the Fiat 500 through a wide range of testing Indian terrains over a period of a month and a half. This one-of-a-kind journey will traverse through diverse terrains within 16 states of India, clocking over 10,000 kilometers in total. The drive has been aimed at generating awareness about Fiat’s rich history in connection with diesel technology as well as their longstanding success in rolling out endurance driven, yet stylish and classy automobiles.

The drive involves auto journalists from India’s top auto magazines, namely, Zigwheels, Car India, Overdrive, Auto India, BS Motoring, Autocar India, AutoBild, Top Gear, Auto Exchange, Automotive Product Finder and a special team of auto experts. In addition to this, the drive will also involve electronic channels like ET Now, NDTV 24X7, CNBC TV 18, NDTV India, Zee Business, UTVi, Aaj Tak, IBN7, Times Now, online portals such as Carwale.com, teambhp.com and publications such as New Indian Express. Through the course of the drive, these esteemed experts will take Fiat’s diesel engines to the extreme by taking the 4 cars through a stern test of power, performance and engine finesse. With this drive, Fiat, the inventor and pioneer of the high tech MULTIJET diesel engines, aims to stamp its authority on the diesel scenario in India as well as create further awareness about their engine’s presence in majority of the cars in India.

Through the extensive drive, Fiat will also look to reinforce the presence of their strong and ever growing network across India. Today, Tata-Fiat network comprises of 99 dealerships and 6 point of sales spanning across 77 cities in the country. All these dealerships have a separate identity for Fiat and offer an international experience for customers.

‘Fiat Diesel Drives India’ promises to be an exhilarating and novel drive that experiences India and all its cultural flavours.


ABOUT THE MULTIJET ENGINE

The words that best describe Fiat’s MULTIJET Diesel engines are ‘breakthrough technology’. With the introduction of the state-of-the-art MULTIJET engines, Fiat paved the way for refined, more efficient diesel cars across the world. Until the introduction of these engines, diesel automobiles were seen as non eco-friendly and low on power. The MULTIJET engines helped change customer perception and increase the penetration of diesel vehicles in automobile markets worldwide. Customers now see diesel cars as powerful yet low on consumption. In some cases they are even considered to be more powerful than some gasoline (petrol) automobiles.

The MULTIJET engine’s significance is further apparent in the fact that these engines have been fitted into world renowned and historically important cars of the world, the Lancia Ypsilon, Lancia Delta, Alfa Romeo 147 and Alfa Romeo 159 to name a few . Fiat’s MULTIJET engines have also been used by international automakers like Opel (in the Opel Agila Corsa, Meriva, and Astra amongst others) and Saab (9-5, 9-3X) to great effect. Similarly, the Multijet technology is used by car makers other than Fiat in India as well.

With the 1.3 MULTIJET diesel engine being the smallest common rail diesel engine being produced internationally, Fiat has been instrumental in giving the diesel auto segment a significant presence in markets worldwide. The engine is also the frontrunner in engine power/ displacement ratio, making the Multijet engine one of the best that diesel technology has to offer today.

In India, the MULTIJET engine is manufactured at Fiat’s Ranjangaon facility. The engines are assembled on state of the art assembly lines which have a high level of automation for all critical operations to guarantee world class quality. Testing of the engines and transmissions is carried out on Cold Test benches which, besides performing in depth checks are also environmentally friendly.

Machining of critical components like cylinder block, crankshaft, cylinder head, cam carrier, transmission shafts and gears is done on the latest CNC machines with a very high degree of accuracy and automation. Sophisticated inspection equipment ensures that the quality of the components is of the highest level.

Delta Forays into OEM/ODM Networking Business in India

Delta Group, the world’s largest provider of switching power supplies and DC brushless fans, introduced today its networking division for ODM/OEM customers in India market with networking solutions and services offered by the group’s Delta Networks, Inc. As one of the top global original design manufacturers (ODM) of network communications equipment for almost 20 years, Delta Networks will leverage Delta India to offer product design, engineering and bulk manufacturing for networking range of products to Indian networking companies based on clients’ specifications and requirements.

“Delta Networks has always believed in identifying emerging trends and acting quickly to capture new opportunities, and we prove this by being one of the devoted few to invest a full establishment to serve our Indian customers. With Delta Networks’ strong design capability, fast time-to-market product development experience, and high-quality solutions, Indian networking companies will be able to leverage the growth opportunities in the one-billion networking equipment market in India ,” said Quenton Miao, Sales Director, OEM Business Development, Delta Networks, Inc..

Delta Networks has expertise in designing and developing high-end technology, products and solutions for telephone central office (telco), enterprise, SME and SOHO segments with a wide range of products including Ethernet/fiber switches, broadband products/CPEs (customer premise equipments), involving ADSL/VDSL, GPON, 3G , Wi-Fi, etc., and multimedia /IP-STB products. The company boasts manufacturing space of more than one million square feet, providing solutions and products for major networking companies across USA , Europe and Southeast Asia .

Delta’s operations in India for the networking business will be overlooked by Sanjeev Bajaj, Business Unit Head-India.

Sonata inaugurates second Microsoft Offsite Facility

Leading IT consulting and software services provider Sonata Software today announced the opening of Sonata’s second Offsite Facility (OF) for Microsoft at Sonata’s new Global Village facility in Bangalore. The first OF which is in Sonata’s Hyderabad office, has been operational since 2006. The new development centre has been designed keeping in mind flexible, scalable and independent operations. The facility will provide design, development, testing, production and maintenance of Microsoft’s products.
A Microsoft Gold Certified Partner, Sonata engages with Microsoft over multiple engagement models, technologies, platforms and geographies. With Sonata’s wide array of service offerings, the state-of-the-art facility promises to deliver high-impact solutions for Microsoft.
Inaugurating the facility, Mr Hal Howard, general manager, Microsoft Dynamics, said “Sonata has been a key partner for Microsoft in our commitment to provide best-of-breed ‘People Ready’ solutions to our customers. Sonata’s deep domain knowledge and technical skills help us ensure accelerated development cycles, improved time-to-market and increased competitive agility.”
Speaking on the occasion, President and Managing Director of Sonata Software, Mr B Ramaswamy stated, “We continue to invest aggressively to build capacity in order to serve our customers. This strategy allows us to quickly scale our organization, support the business demands of our global customer base, and further establish our leadership position in Software Product Development services. Our relationship with Microsoft is an intrinsic component of Sonata’s growth strategy and continues to provide significant synergistic opportunities for both companies. We are committed to delivering world-class IT solutions and services with flexible delivery models to support Microsoft’s global expansion plans.”

Wind River Adds CGL 4.0 Compliance for MIPS Architectures

Wind River today announced that Wind River Linux 3.0 for MIPS® architectures complies with the Carrier Grade Linux (CGL) 4.0 specification from the Linux Foundation, a critical requirement for the telecommunications and high-end data networking markets. This includes MIPS-based multicore processors from Cavium Networks and RMI Corporation, and also extends existing CGL 4.0 support for PowerPC and x86 architecture-based processors from Freescale and Intel.

“Wind River already has demonstrated its strong commitment to providing embedded Linux on MIPS-based architectures," said Art Swift, vice president of marketing, MIPS Technologies. “Supporting the carrier-grade specification on Wind River Linux is another important milestone. This opens up new possibilities for our many customers in the networking and communications markets to create first-class solutions for mission-critical workloads, while achieving the ever-increasing need for high performance.”

By registering the Wind River Linux 3.0 distribution as CGL 4.0 compliant for MIPS architectures, Wind River provides customers carrier-grade functionality for a comprehensive portfolio of chip architectures. Carrier Grade Linux has become a key requirement for companies not only in the network equipment market, increasingly for 3G and 4G network infrastructures, but also in other markets where stringent availability, scalability, and service response characteristics are mission-critical requirements. Wind River Linux 3.0 with CGL 4.0 compliance for MIPS architectures provides a set of pre-configured system profiles for a variety of vertical markets including aerospace and defense, industrial, medical and networking.

“As a preferred partner in supporting network transformation for operators worldwide, developing All-IP based carrier-grade network elements is essential to achieving five-nines reliability for mission critical applications,” said Bruno Zhang, director of Central Base Platform, Huawei. “Utilizing proven and tested software that readily meets carrier-grade specification as defined by the industry, while being supported across a broad portfolio of processors, offers network equipment providers incredible advantages of choice, flexibility, and efficiency.”

“Networking products using the MIPS architecture are delivering significant packet processing advantages in critical areas within the network,” said YJ Kim, senior director, Networking and Communications Division, Cavium Networks. “An extensive set of joint customers utilize Wind River’s software solutions along with our MIPS-based OCTEON multicore processors with unmatched scalability and performance in a number of applications. Adding the carrier-grade functionality for MIPS will help our joint customers develop highly reliable products contributing to the always-on requirement of today’s network.”

“Global telecom equipment providers are rapidly adopting MIPS-based solutions for high-performance, application-specific products throughout the network,” said Mark Litvack, director of business development, RMI Corporation. “RMI’s XLR and XLS multi-core and multi-threaded processors have been integrated into solutions with both VxWorks and Wind River Linux, and together offer the ultimate in features and flexibility and provide unsurpassed performance per unit of power in carrier-grade, enterprise and other products. The use of RMI’s XLR and XLS processors in combination with Wind River’s software, provides a unique solution that exceeds the demands of next-generation wireless network.”

Wind River introduced Wind River Linux 3.0 in March 2009, including compliance with the CGL 4.0 for PowerPC and x86 architecture-based processors from Freescale and Intel. In July 2009, VDC Research Group named Wind River the embedded Linux market leader. Wind River achieved the market share lead in 2008 with greater than 30 percent of total market revenue, according to VDC’s 2009 Linux in the Embedded Systems Market report. Wind River entered the Linux business in 2004 to complement its market-leading, proprietary operating system, VxWorks.

Availability
Wind River Linux 3.0 distribution registered as CGL 4.0 compliant for MIPS architectures is now available to customers worldwide. Additional details about Wind River Linux 3.0 and Carrier Grade Linux 4.0 are available at www.windriver.com/announces/cgl4/.

Max Healthcare India Selects Perot Systems for Over Rs. 90 Crores ITO and EHR implementation

Max Healthcare (MHC) (www.maxhealthcare.in) and Perot Systems Corporation (NYSE: PER) (www.perotsystems.com) today announced a 10-year agreement in which Perot Systems will provide IT outsourcing (ITO) and electronic health records (EHR) implementation for MHC. This agreement marks Perot Systems’ first full ITO in the Indian healthcare industry as well as the company’s first India-based healthcare client.

In this more than Rs. 90 crores contract, Perot Systems will provide Max Healthcare with full infrastructure management capabilities, data hosting, infrastructure support, project management support, help desk support and the implementation and clinical adoption of an electronic health records (EHR) system using VistA software, which is an open source software platform developed by the U.S. Department of Veterans Affairs for healthcare facilities. The integrated Hospital Information System (HIS) and EHR will allow access to complete patient information across MHC. These advances are expected to enable MHC to improve the quality of care and patient healthcare delivery through better record accessibility, Computerized Physician Order Entry (CPOE) and care planning.

“Max Healthcare is striving to revolutionize healthcare delivery in India . In this effort, we were searching for a company with broad healthcare experience that could assume the responsibilities for our IT solutions and implement an EHR that would comply with evidence-based medicine and clinical best practice standards, ensuring quality of patient care. Perot Systems is that company,” said Dr. Pervez Ahmed, CEO & MD - Max Healthcare.

The National Capital Region (NCR) India-based healthcare provider, Max Healthcare, is one of the top five healthcare corporate organizations in India , and it operates eight medical centers, offers services in more than 30 disciplines and currently has a capacity of 800 inpatient beds. MHC has embarked on an aggressive expansion plan, where it is setting up four large Greenfield hospital projects in the next two years.

“Our goal is to provide Max Healthcare with world-class client service and technology solutions, and in doing so enhance their ability to deliver care to their patients. This modernization effort is a major step for MHC and for the Indian healthcare industry,” stated Chuck Lyles, president of Perot Systems healthcare group.

”The engagement with Max Healthcare marks Perot Systems’ entry into the Indian healthcare market,” said Anurag Jain, president, applications & process solutions group and managing director for Asia-Pacific for Perot Systems. “We expect that this new EHR system will enable Max Healthcare to improve the quality of care at the point of care by not only reducing administrative delays, but improving the availability and delivery of the right information for clinicians including nursing care. The new system will involve the highest standard of data security and confidentiality required for a healthcare environment, and will also help eliminate medical errors and ensure standard care workflows across Max Healthcare. As we are throughout the world, Perot Systems is committed to the transformation of healthcare delivery in India .”

Perot Systems is a U.S. healthcare industry leader in providing IT and business process solutions for hospitals, and continues to expand its healthcare IT services in countries across the globe, including Canada, China, Jordan, Mexico, Qatar, United Arab Emirates, and The United Kingdom

Free Online Preparation Resources for CAT 2009

Realising the changing needs of MBA aspirants with Common Admission Test (CAT) turning into a Computer Based Test (CBT) in India from this year, Minglebox.com , India ’s No. 1 education website for Indian students, has launched e-CAT Prep - a fully online platform for CAT preparation.

Preparation plays a significant role for a large number of candidates and through e-CAT Prep, Minglebox.com intends to assist students, from over 250 cities, by offering them high quality content, tests and study material designed by CAT preparation experts.

Kavita Iyer, CEO, Minglebox.com (an IIM Ahmedabad alumnus) commented, “With e-CAT Prep, we have aggregated the best online resources for CAT preparation and are offering it completely free to aspirants. We believe these mock tests will help students prepare in an organized manner and also give them confidence in the lead up to their CAT exams. We have done a lot of research to ensure that these tests are close to the real thing. Minglebox.com promises to help students by providing them with latest, most updated, authentic and comprehensive information.”

Minglebox e-CAT Prep content covers the complete syllabus with refresher material for each lesson following which students can take the refresher and the practice tests. Not only this, online versions of previous year CAT papers are also available for getting used to this medium while solving the questions of the same difficulty level. The robust testing engine on e-CAT Prep closely simulates the actual CBT environment. e-CAT Prep for CAT 2009 can be accessed on www.minglebox.com/CAT2009.

In addition to the test preparation content, e-CAT Prep has a CAT Expert Panel to share tips and tricks and provide suggestions and guidance for preparation through regular columns and practice tests. There are interviews with previous years’ CAT toppers to motivate and encourage aspirants for CAT 2009. A strong aspirant community is actively interacting through forums and Q&A sections.

On this occasion, advising students on preparing for CAT 2009, Mr. T Vamsee Krishna, IIM-A alumnus and part of the e-CAT Prep Expert Panel said, “With CAT turning into a Computer Based Test, the mode of preparation also needs to change. Through Minglebox e-CAT Prep, CAT aspirants can prepare with some of the best online resources and a test engine simulating the actual CAT exam. As we get closer to the CAT exam, one needs a large amount of practice with mock tests and the free tests on e-CAT Prep will help the students immensely. Aspirants can also get valuable advice, tips and suggestions through columns and articles by experts. Also, there's no need to panic over the computer format of CAT, remember to keep your cool and give your best."

Indus Pride celebrates the passion of Cricket & Bollywood at Hint

Indus Pride the 100% malt beverage presented a scintillating evening where cricket and Bollywood were brought together at Indus Pride KPL bash. The unique evening gave audience a chance to be part of Bollywood masti and meet upcoming stars of the Kannada film industry at the Hint.

Speaking on the occasion Mr. Derek Hugh Jones SABMiller Marketing Director said ““Indus Pride is a drink for the confident, fun loving, vivacious and passionate Indian who believes in living his passions to the fullest. KPL is the biggest sporting extravaganza in the state and it’s a right platform for us be associated with and Indus Pride is happy to bring together all the passionate and fun loving people under one roof through this bash which compliments the brand “
DJ Anup and DJ Hussain made the hoppers cut loose with the best of Disco music as the guests present there scorched the dance floor. The backdrop of Bollywood music blended well with the 100% passionate drink complimenting the Hindi movie devotees. The get-together was in full attendance as the audiences had double Dhamaka with Bollywood music and also get to meet their favourite stars.
Indus pride connected itself with cricket to celebrate the passion of Bollywood and Cricket under one roof. Indus Pride KPL bash had a heady mix of youth, Cricket and Passion which holds true for the brand.

Indus Pride – 100 % Passion, 100% Malt
Indus Pride is a 100% malt beer developed using a special recipe with 100% malt and magnum hops as key ingredients. The 100% malt brew is rich in flavors and aroma – just like our Indian passions. The full flavor of malt and the use of magnum hops lend the beer a rich aroma and flavor and ensure no bitter aftertaste. The Longer brewing cycle (at 18 days versus 11 days of normal lagers) including 4 days at sub zero temperatures gives the beer great clarity and a smoother and rich mouth feel.

The MathWorks Announces Release 2009b of the MATLAB and Simulink Product Families

The MathWorks today announced Release 2009b (R2009b) of its MATLAB and Simulink product families. R2009b includes features for faster performance and enhanced handling of large data sets, builds on component-based modeling features in Simulink, and updates 83 other products, including PolySpace code verification products.

Key R2009b highlights for the MATLAB product family include extended support for multicore and multiprocessor systems as well as improvements for handling large data sets. MATLAB and Image Processing Toolbox now offer more multithreaded implementations of functions, and Statistics Toolbox adds parallel computing support for several functions. For users with large data sets, MATLAB now offers the ability to perform FFTs on data sets larger than 2 GB, Image Processing Toolbox adds a function to support processing of arbitrarily large TIFF images, and Parallel Computing Toolbox includes a new interface for working with large data sets that are distributed across a cluster.

Other MATLAB highlights in R2009b include:
· Mapping Toolbox enables the search and retrieval of geographic data sets from Web Map Service (WMS) servers (for example, NASA JPL OnEarth and Microsoft TerraServer).
· Users can now access the MATLAB Central File Exchange, including thousands of user-contributed files, directly from the MATLAB environment.

For Model-Based Design, R2009b enables Simulink users to capture design variants in models and switch between model-wide configurations to better manage design alternatives and reuse. Engineers can now simulate and generate embeddable code from MATLAB programs and Simulink models containing arrays that dynamically change size over time, which are useful for applications such as object detection and motion tracking.

Other Simulink highlights in R2009b include:
· Simulink Control Design – Automated tuning and turnkey PID controller blocks in Simulink for faster design and verification of these frequently used controllers.
· Real-Time Workshop Embedded Coder – More efficient code generation for signal processing applications, with reduced data copies and optimized matrix operations.
· Simulink Verification and Validation – Model Advisor Configuration Editor to manage and deploy a consistent set of checks and rules for modeling standards across an organization.
· Simulink Design Verifier - New API that allows Embedded MATLAB to be used as a property specification language.

The new release is available immediately and is being provided to users with current subscriptions to MathWorks Software Maintenance Service. Additional information on R2009b product updates is available at www.mathworks.in/R2009b.

Bharti Teletech becomes certified as a Polycom Authorised Service Partner

Bharti Teletech Limited, one of the India’s most leading manufacturers and distributors of telecom & allied products, announced today that it has been named an Authorized Service Partner (ASP) under the Polycom Partner Service Program. This program recognizes the commitment of Polycom's channel partner to provide best-in-class service and support by having met the technical training and service delivery criteria to provide partner installation and support – ensuring that all Polycom customers receive a reliable and consistent level of service wherever they are located.
The certification provides customers with the assurance that Bharti Teletech has the knowledge, training and expertise for the deployment and service of Polycom’s market-leading voice and video conferencing products. Bharti Teletech’s dedicated Polycom service team will ensure the first level of support for service issues within India, enhancing response time for customers. The services provided by Bharti Teletech will include maintenance, advanced services, training, software support (update & upgrade), telephone support, technical support and end-user customer support.
"We are proud to be recognized by Polycom as one of its Authorised Service Partner in this industry," said Mr Sunil Kr Goyal, CEO, Bharti Teletech. “This recognition as an Authorised Service Partner demonstrates the importance we place on providing consistent high quality service and support to customers. Now, customers of Polycom will benefit with instant product service within India” he added.
“Polycom has the broadest services coverage of any vendor in the unified collaboration market,” said Mr. Paul Newell, Director, Strategic & Technical Sales and Country Manager, India & SAARC, Polycom. “This certification recognizes Bharti Teletech's commitment to providing consistent high-quality support in the deployment and service of Polycom solutions – ensuring customers are able to derive maximum return on their investments.”
Polycom Partner Service Program (PPSP)
Under the Polycom Partner Service Program, Bharti Teletech has been authorized to sell Partner Premier Services and provide remote technical help desk support for all products under this scheme. These Partner Premier Services are available at the time of product sale, during the warranty period and after expiry of warranty period also. When a product is covered under Partner Premier Services, customers enjoy the following benefits:
Telephone technical supportRegular information on new software releases to upgrade customers’ productsSoftware upgrades/updates for currently registered Polycom products Advance replacement within India of any faulty product – saving costs and time associated with sending units outside India