ManageEngine Positioned in the Gartner Magic Quadrant for IT Service Support Management Tools

ManageEngine, the real-time IT management company, today announced it has been positioned by Gartner, Inc., in the “Niche” quadrant of the 2013 Magic Quadrant for IT Service Support Management Tools. The report can be viewed online at http://ow.ly/oh5Td.
 
“We believe our entry into the 2013 Gartner Magic Quadrant for IT Service Support Management Tools confirms ManageEngine’s progress and validates our long term commitment to provide the best-in-class IT management software,” said Raj Sabhlok, President, ManageEngine, a division of Zoho Corp.“We consistently receive overwhelmingly positive feedback from our ServiceDesk Plus customers, and that feedback is a powerful complement to the Gartner findings.”
ManageEngine provides a downloadable, quick and easy-to-use help desk solution. In addition, customers report that ManageEngine is easy to work with and can incorporate customer feedback into the product with quick release cycles.

With ServiceDesk Plus Enterprise Edition, IT organizations can leverage ITIL processes while unifying their help desk, asset management and project management activities in a single pane of glass. ServiceDesk Plus lets users proactively identify problems and recommend solutions, ensure service consistency, increase customer satisfaction with IT services and increase efficiency in service delivery.

Gartner Disclaimer
Gartner does not endorse any vendor, product or service depicted in our research publications and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
 
Gartner, Inc., Magic Quadrant for IT Service Support Management Tools is by Jarod Greene and Jeffrey M. Brooks, August 20, 2013.
 
About ManageEngine ServiceDesk Plus
ServiceDesk Plus is comprehensive help desk software with integrated asset and project management capabilities built on ITIL framework. ServiceDesk Plus is trusted by more than 20,000 companies across 186 countries and is available in 29 different languages. With ServiceDesk Plus, IT organizations can leverage ITIL processes while unifying their help desk, asset management and project management activities in a single pane of glass. For more information about ManageEngine ServiceDesk Plus, visit www.manageengine.com/servicedeskplus/.

About ManageEngine
ManageEngine delivers the real-time IT management tools that empower an IT team to meet an organization’s need for real-time services and support. Worldwide, more than 72,000 established and emerging enterprises — including more than 60 percent of the Fortune 500 — rely on ManageEngine productsto ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corp with offices worldwide, including the United States, India, Japan and China.

ManageEngine Maps VMware to Storage Arrays

ManageEngine, the real-time IT management company, today announced a new, storage-level mapping feature for Applications Manager, its application performance monitoring solution. Available now, the new feature automatically maps VMware vSphere® servers and their virtual machines (VMs) to their underlying physical storage arrays. Armed with maps of the VMware-to-storage relationships, IT administrators have better end-to-end visibility into the performance of their virtual resources.

Storage is one of the most critical components of a virtual infrastructure, and storage-related issues are common in virtualization projects. To maximize performance and reliability, IT operations teams must monitor the virtual servers and the applications they host as well as the storage they’re implementing. VMs, however, constantly move across physical hosts and storage devices, and the dynamic VM activity has a detrimental impact on troubleshooting and performance monitoring. To complicate the IT team’s challenge, traditional monitoring solutions focus on virtualization at the application level or the storage level, but not both.
"Today, we’re moving beyond the silo views that performance monitors typically create," said Sridhar Iyengar, vice president of product management at ManageEngine. "The VM-to-physical storage mapping in Applications Manager gives users the big picture with visibility into the relationships between VMs and storage arrays. The improved insight enhances the effectiveness of performance monitoring and troubleshooting efforts alike."
VMware Storage Mapping and More
The new mapping feature in Applications Manager is enabled by enhanced integration with OpStor, the storage monitoring software from ManageEngine. Applications Manager combines its application and VM performance data with OpStor’s storage performance data to automatically generate maps that track the vSphere servers and their VMs to the datastores, to the host bus adapters and the actual physical storage.
IT operations teams that want the VM-to-storage maps must run both products, and when they do, they will gain a complete performance view across all resources in the virtualized infrastructure that quickly determine if a performance problem is at the storage or application level and then efficiently troubleshoot, pinpoint the root cause and resolve the problem.
In another use case, IT teams can be notified of capacity issues related to excessive disk activity generated by VMs approaching the throughput capacity limit of the host bus adapter. IT staff can then use the VM-to-storage maps to move VMs around to ease the strain on storage. Similarly, IT staff can refer to the maps before performing storage maintenance to identify and mitigate any negative impact on the related VMs.
Beyond the new mapping capability, Applications Manager now monitors new key performance indicators (KPIs) of VMware vSphere servers and their VMs. The new KPI monitoring includes metrics about processes, resource pools or clusters, services and event logs in virtual machines. The new KPI information can help IT admins allocate resources more effectively, bring VM sprawl under control, improve maintenance scheduling and other management tasks.
Ultimately, the new VMware monitoring will also help IT teams:
•    maximize ROI and maintain high VM performance
•    track user experience before and after virtualization projects
•    plan capacity and make educated decisions on resource allocation
•    improve operational efficiency in virtual environments
Pricing and Availability
Applications Manager is available immediately with prices starting at $795 for up to 25 servers or applications for the Professional Edition. A free, fully functional, 30-day trial version is available at http://ow.ly/7evOs.

Related ManageEngine Resources
1.    Customer testimonials: http://ow.ly/64PJJ
2.    Online demo: http://ow.ly/7evVt
3.    Support FAQs and User Forum: http://ow.ly/64PLc
Related ManageEngine News
1.    ManageEngine Accelerates JBoss Troubleshooting at Red Hat Summit; http://ow.ly/lP6gb
2.    ManageEngine Expands NoSQL Support with Redis Monitoring at Interop 2013; http://ow.ly/kPZUO

About Applications Manager
ManageEngine Applications Manager is application performance monitoring software that helps businesses ensure high availability and performance for their business applications by ensuring servers and applications have high uptime. It comes with out-of-the-box support for 50+ application servers, servers, databases and transactions spanning physical, virtual and cloud infrastructures. For more information on ManageEngine Applications Manager, please visit http://www.manageengine.com/apm.

About ManageEngine
ManageEngine delivers the real-time IT management tools that empower an IT team to meet an organization’s need for real-time services and support. Worldwide, more than 72,000 established and emerging enterprises - including more than 60 percent of the Fortune 500 - rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corp. with offices worldwide, including the United States, India, Japan and China. For more information, please visit http://buzz.manageengine.com/

Site24x7 Launches Hybrid, Public Cloud Monitoring

Site24x7 , the cloud infrastructure monitoring service from ManageEngine, today announced the launch of monitoring support for hybrid and public cloud environments. Available immediately, the new capabilities let users monitor VMwarevSphere® hypervisors as well as Amazon EC2 and RDS web services. The move lets users optimize the uptime and performance of their private, public and hybrid cloud environments from a central Site24x7 console.
Cloud and virtualization are key technologies for organizations seeking to improve the flexibility and scalability of the IT services delivered to end users. Public cloud services from Amazon let companies run their own applications and services on computing resources externally hosted by Amazon. Constantly monitoring these cloud-hosted applications ensures they perform at expected levels and ensures cloud resources are being effectively utilized. Similarly, highly virtualized infrastructure requires constant monitoring to optimize uptime and performance.
"Last quarter, Site24x7 pushed the envelope by delivering a combination of application performance and infrastructure monitoring," said Gibu Mathew, director of product management, Site24x7. "With this release, we’re pushing the envelope even further by extending our monitoring capabilities to include all cloud environments. Our support for VMware infrastructure and Amazon services are compelling additions to the existing portfolio of cloud services we provide to help enterprise IT."
Site24x7 VMware and Amazon Monitoring
Site24x7 now provides insight into the performance of cloud environments based on VMware and Amazon, so IT teams can troubleshoot and resolve problems before end users are affected. Users can plan capacity and make informed decisions when allocating Amazon EC2 and RDS resources. Site24x7 offers a single console for monitoring physical, virtual and cloud infrastructure as well as the applications hosted by cloud resources inside and outside the corporate data center.
Site24x7 monitors the performance metrics of VMware vSphere host servers and guest virtual machines (VMs) and helps to ensure they are performing optimally, at all times. Site24x7 connects with VMware vSphere servers through standard APIs via the Site24x7 On-Premise Poller and determines the health status as well as the performance of the host servers and their corresponding virtual machines. Highlights of Site24x7 VMware monitoring include:
•    Graphical views, alarms and thresholds
•    Out-of-the-box reports
•    Comprehensive fault management and maximum ESX server uptime
Amazon monitoring in Site24x7 provides comprehensive performance metrics of EC2 and RDS instances and ensures peak performance of business-critical applications and services hosted on those Amazon platforms. Site24x7 provides insight into the performance and resource utilization of EC2 and RDS instances and the applications running on them. Highlights of Site24x7 Amazon monitoring include:
•    Real-time availability and health status of the EC2 and RDS instances
•    Root Cause Analysis (RCA) window for troubleshooting problems
•    CPU percentage utilization, network traffic statistics and disk read/write operations
Pricing and Availability
Site24x7 hybrid and public cloud monitoring is available immediately and can be purchased by Enterprise Edition users. Amazon EC2 or RDS support is priced at $1 per instance per month, and VMware monitoring is priced at $1 per VM. Contact Site24x7 support at www.site24x7.com/contact-support.html for more details.
For more information on Site24x7, please visit https://www.site24x7.com

About Site 24x7
Site24x7 is a cloud infrastructure monitoring service from ManageEngine that helps monitor the uptime and performance of websites, online applications and servers. The monitoring is done from 40+ locations across the world, thus giving you a global perspective of the end-user experience. Site24x7 supports monitoring HTTP, HTTPS, SMTP, TCP, IMAP, SSL, Ping, FTP, SFTP, DNS and other internet facing network services. For more information on Site24x7, please visit https://www.site24x7.com

About ManageEngine
ManageEngine delivers the real-time IT management tools that empower an IT team to meet an organization’s need for real-time services and support. Worldwide, more than 72,000 established and emerging enterprises — including more than 60 percent of the Fortune 500 — rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corp. with offices worldwide, including the United States, India, Japan and China. For more information, please visit http://buzz.manageengine.com

ManageEngine’s Site24x7 Launches Hybrid and Public Cloud Monitoring

Site24x7, the cloud infrastructure monitoring service from ManageEngine, today announced the launch of monitoring support for hybrid and public cloud environments. Available immediately, the new capabilities let users monitor VMware vSphere® hypervisors as well as Amazon EC2 and RDS web services. The move will allow users to optimize the uptime and performance of their private, public and hybrid cloud environments from a central Site24x7 console.

Cloud and virtualization are key technologies for organizations seeking to improve the flexibility and scalability of the IT services delivered to end users. Public cloud services from Amazon let companies run their own applications and services on computing resources externally hosted by Amazon. Constantly monitoring these cloud-hosted applications ensures they perform at expected levels and ensures cloud resources are being effectively utilized. Similarly, highly virtualized infrastructure requires constant monitoring to optimize uptime and performance.

"Last quarter, Site24x7 pushed the envelope by delivering a combination of application performance and infrastructure monitoring," said, Gibu Mathew, Director - Product Management of Site24x7, ManageEngine. "With this release, we are pushing the envelope even further by extending our monitoring capabilities to include all cloud environments. Our support for VMware infrastructure and Amazon services are compelling additions to the existing portfolio of cloud services we provide to help enterprise IT."

Site24x7 VMware and Amazon Monitoring
Site24x7 now provides insight into the performance of cloud environments based on VMware and Amazon, this help IT teams to troubleshoot and resolve problems before end users are affected. Users can plan capacity and make informed decisions when allocating Amazon EC2 and RDS resources. Site24x7 offers a single console for monitoring physical, virtual and cloud infrastructure as well as the applications hosted by cloud resources inside and outside the corporate data center.

Site24x7 monitors the performance metrics of VMware vSphere host servers and guest virtual machines (VMs) and helps to ensure they are performing optimally, at all times. Site24x7 connects with VMware vSphere servers through standard APIs via the Site24x7 On-Premise Poller and determines the health status as well as the performance of the host servers and their corresponding virtual machines. Highlights of Site24x7 VMware monitoring include:
·        Graphical views, alarms and thresholds
·        Out-of-the-box reports
·        Comprehensive fault management and maximum ESX server uptime

Amazon monitoring in Site24x7 provides comprehensive performance metrics of EC2 and RDS instances and ensures peak performance of business-critical applications and services hosted on those Amazon platforms. Site24x7 provides insight into the performance and resource utilization of EC2 and RDS instances and the applications running on them. Highlights of Site24x7 Amazon monitoring include:
·        Real-time availability and health status of the EC2 and RDS instances
·        Root Cause Analysis (RCA) window for troubleshooting problems
·        CPU percentage utilization, network traffic statistics and disk read/write operations

Pricing and Availability
Site24x7 hybrid and public cloud monitoring is available immediately and can be purchased by Enterprise Edition users. Amazon EC2 or RDS support is priced at $1 per instance per month, and VMware monitoring is priced at $1 per VM.

About Site 24x7
Site24x7 is a cloud infrastructure monitoring service from ManageEngine that helps monitor the uptime and performance of websites, online applications and servers. The monitoring is done from 40+ locations across the world, thus giving you a global perspective of the end-user experience. Site24x7 supports monitoring HTTP, HTTPS, SMTP, TCP, IMAP, SSL, Ping, FTP, SFTP, DNS and other internet facing network services. For more information on Site24x7, please visit https://www.site24x7.com/; follow the blog at https://blogs.site24x7.com/, on Facebook at http://www.facebook.com/Site24x7and on Twitter at @Site24x7.
Related Site24x7 Resources:
·        Customer Testimonials: https://www.site24x7.com/site24x7-testimonials.html
·        User Guide: http://help.site24x7.com/
·        News: Site24x7 Launches Industry's First End-to-End Application Performance Monitoring Service with Site24x7 APM Insight; http://ow.ly/m3lUL

About ManageEngine
ManageEngine delivers the real-time IT management tools that empower an IT team to meet an organization’s need for real-time services and support. Worldwide, more than 72,000 established and emerging enterprises — including more than 60 percent of the Fortune 500 — rely on ManageEngine productsto ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corp. with offices worldwide, including the United States, India, Japan and China.