Accenture (NYSE: ACN) will deliver application management services to the North American operations of Henkel, a Fortune Global 500 company that markets well-known brands such as Dial® soap, Purex® laundry detergent, Loctite® adhesives and got2b® styling products under a six-year application outsourcing contract. Financial terms of the contract were not disclosed.
Under the terms of the agreement Accenture will provide management services for the local applications and related project services of Henkel’s North American business. The technologies covered by the program will include Oracle, Lotus Notes, Electronic Data Interchange, IBM AS 400 and Web applications. The agreement will enable Henkel to benefit from:
· the cost-efficiencies resulting from collaborating with one company for local and global applications
· enhanced management and escalation support
· streamlined operations through standard transition and delivery processes and methodologies
The new contract will complement an existing, seven-year global application maintenance and support agreement announced by the two companies in August 2009.
“Accenture’s work on the global applications program has already demonstrated to us the skills, industry experience and efficiencies that they can offer,” said Dr. Peter Wroblowski, chief information officer of Henkel. “This new collaboration will benefit Henkel and employees in North America thanks to the synergies and economies of scale resulting from Accenture’s work on our global applications.”
Mathias Metzger, senior executive in Accenture’s Consumer Goods & Services practice, commented, “Our work on the global applications program has given us a thorough understanding of Henkel’s application management needs and where we can deliver value for the client. This experience will enable us to deliver a cost-efficient, seamless and enhanced service to Henkel’s North American operations, allowing it to focus on delivering quality and innovation to its customers and achieving high performance.”
Accenture will deliver the services from both North America and one of its Global Delivery Network centers in Bangalore, India.
