Microsoft Corp. (Nasdaq: “MSFT”) announced a key milestone for Microsoft Dynamics CRM with the beta release of its next-generation product for cloud-based and on-premises deployments. The beta release marks the worldwide rollout of Microsoft Dynamics CRM Online service from Microsoft’s global datacenters, and it will be released to customers and hosting partners for on-premises deployment as Microsoft Dynamics CRM 2011.
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The beta for the new Microsoft Dynamics CRM Online service will now be available in India along with 35 other markets and offered in eight languages globally. The final version of the service will be available in 40 markets and 41 languages, including India, by the end of the year. The beta of Microsoft Dynamics CRM 2011 for on-premises and partner-hosted deployments will be available in all 40 markets in eight languages. Customers and partners can download or sign up for the beta today at http://www.crm2011beta.com to evaluate and start building solutions based on the new release.
“I am excited to announce the launch of global beta of CRM Online worldwide and in India. At Microsoft we understand how businesses think and function which has enabled us to construe their business requirement into a business solution which meets their precise needs. Our new beta release for cloud-based and on-premises deployments will enable the real customer relationship management experience- dynamic, open, uncompromising, extensible and fully integrated into the desktop - as both software and a service,” said Mr. Subhomoy Sengupta, Group Director, Microsoft Business Solutions, Microsoft India.
Microsoft Dynamics CRM 2011 delivers the Power of Productivity through familiar, connected and intelligent experiences for users inside and outside an organization.
· Familiar experiences through a next-generation native Microsoft Outlook client, Microsoft Office contextual CRM Ribbon, RoleTailored design and user personalization
· Intelligent experiences through guided process dialogs, inline data visualizations, performance and goal management, and real-time dashboards
· Connected experiences through cloud development, Windows Azure integration, contextual Microsoft SharePoint document repositories, teamwork and collaboration, and the Microsoft Dynamics Marketplace
“The Indian businesses are evolving and enhancing the Customer experience is on the top priority list of all CIO’s and CTO’s today. This next generation CRM product from Microsoft gives a 360 degree view of the entire customer management portfolio and can get up and running in a day’s time. It brings forth great opportunity for us in terms of an expanded marketplace along with the strong support from Microsoft. I am confident that Microsoft Dynamics CRM Online will far outperform any other options in the marketplace”, said Samir Jhaveri, CEO & Managing director, Oriensoft Technologies.
“CRM Online is a robust solution that offers core CRM functionality like Sales, Service and Marketing in addition to extended CRM capabilities like vendor management and customer loyalty. The product offers tangible business value by driving user productivity, lower total cost of ownership for customers, quicker financial results for partners and work both online and offline,” said Ramesh Swaminathan, Managing Partner, Trident Global Business Services.
Microsoft also announced that the Microsoft Dynamics Marketplace will enter beta later this month. At beta, this new online service will be available at no additional cost and will provide an easy way for partners to market and distribute solutions to Microsoft Dynamics customers, including a catalog with more than 700 applications and professional services. Customers will be able to access Microsoft Dynamics Marketplace directly from within Microsoft Dynamics CRM to search, filter and download applications, as well as directly connect with Microsoft partners. More information about Microsoft Dynamics Marketplace can be found at http://crm.dynamics.com/DynamicsMarketplace/landing.aspx.
The Microsoft Dynamics CRM 2011 beta is available in English, French, German, Hebrew, Italian, Japanese, Spanish and Chinese. The beta of Microsoft Dynamics CRM 2011 on-premises is available worldwide, and the beta of Microsoft Dynamics CRM Online is available in India, Austria, Australia, Brazil, Belgium, Canada, Colombia, Czech Republic, Chile, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Switzerland, the United Kingdom and the United States.
Those who want to download the Microsoft Dynamics CRM 2011 beta or sign up for the Microsoft Dynamics CRM Online beta can do so at http://www.crm2011beta.com. In addition, they can follow and engage with the Microsoft Dynamics CRM community at http://www.twitter.com/msdynamicscrm.
