Samsung Electronics announced the launch of its Flagship Customer Service Plaza. The center was inaugurated by Mr.B.D. Park, President and CEO, Samsung South-West Asia along with other Samsung officials and partners.
Speaking at the occasion, Mr.B.D. Park said “At Samsung, our strengths lie in understanding our customers’ requirements and innovating to meet them continuously. With the launch of our Flagship Customer Service Plaza, we hope to establish an industry benchmark for premium customer service. Our innovative service delivery model will enable us to deliver customer delight at each step and further drive our brand loyalty.”
At present, Samsung India has the biggest service network in consumer electronics industry with 2,800 service touch points. These are supported by a network of nearly 50 parts warehouses and 4 world-class training academies.
Going forward, Samsung plans to extend the Flagship Plaza concept to major cities to further strengthen its service network across India. Understanding the value of the customer’s time and to make after sales service easily accessible to all customers, Samsung now also offers remote support through 3G technology for Smartphones and Smart TVs. Additionally, a pick and drop facility is also available for select flagship Smartphone models.
Speaking at the occasion, Mr.B.D. Park said “At Samsung, our strengths lie in understanding our customers’ requirements and innovating to meet them continuously. With the launch of our Flagship Customer Service Plaza, we hope to establish an industry benchmark for premium customer service. Our innovative service delivery model will enable us to deliver customer delight at each step and further drive our brand loyalty.”
At present, Samsung India has the biggest service network in consumer electronics industry with 2,800 service touch points. These are supported by a network of nearly 50 parts warehouses and 4 world-class training academies.
Going forward, Samsung plans to extend the Flagship Plaza concept to major cities to further strengthen its service network across India. Understanding the value of the customer’s time and to make after sales service easily accessible to all customers, Samsung now also offers remote support through 3G technology for Smartphones and Smart TVs. Additionally, a pick and drop facility is also available for select flagship Smartphone models.
