Tuesday, September 9, 2014

Two Outsourcing Professional Awards for #Firstsource

Firstsource has announce that its partnership with giffgaff has been awarded both Best Outsourced Customer Service Team and Best Business Process Outsourcing Team at the National Outsourcing Association’s (NOA) Outsourcing Professional Awards 2014.

Iain Regan, Executive Vice President Sales & Marketing, Firstsource commented: “To win two out of the 11 prizes at the industry’s flagship awards event is truly remarkable. Coming as it did off the back of our success in Europe earlier in the summer, this is a tribute to the power of a lasting partnership dedicated to customer service excellence. Our giffgaff team has worked tirelessly to improve the customer experience and it is gratifying that this partnership between two organisations dedicated to innovation and continuous improvement is now acknowledged globally.”

giffgaff is a mobile network virtual operator (MNVO) which is a part of the Telefonica Group. The prestigious NOA awards witnessed participation from various outsourcing and service organizations in the UK across 11 categories.