Tektronix, Inc., the world's leading manufacturer of oscilloscopes, today announced Gold Care Plans designed to give customers a worry-free ownership experience across mid-range and high-performance test instruments such as oscilloscopes and spectrum analyzers. An enhancement to Tektronix’ current support offerings, Gold Care Plans deliver such benefits as equivalent loaner products, scheduled factory-certified calibration, and priority access to technical support resources.
In the face of a slow economic recovery, companies are cutting spare products to trim capital expenses. Yet, increased competition and short market windows reduce tolerance for downtime. Similarly, responsive technical support is vital to maximizing productivity as design teams are asked to do more with less. Tektronix Gold Care Plans are the industry’s first to meet these evolving requirements.
“We’ve heard from many of our large customers that downtime is simply not an option, especially with today’s tight development schedules,” said Paul Caragher, president, Service Solutions, Tektronix. “The Gold Care Plans provide a fixed cost of ownership and ensure that in the unlikely event of an instrument failure, the customer is able to get back to work with minimal interruption. These plans take instrument failure and incremental ownership costs off the table.”
Tektronix is the first test and measurement instrument provider to offer a “gold care” support option of this magnitude. The core features available in Tektronix Gold Care Plans – at a single price – include:
A loaner product of equal or higher performance on product failures of any type
Scheduled factory-certified calibration
EOS/ESD coverage
Priority processing of all failed products
Priority access to Tektronix technical support and call centers
Uninterrupted coverage for up to 5 total years with automatic renewal
Availability
Gold Care Plans are available immediately on select products to customers in North America, Europe, China and Japan. Contact your local sales representative to learn more and take advantage of the Gold Care Plans.
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