Launched in April 2010, the IP3 Framework (Infrastructure, Product, Process and People) incorporates a four staged approach which brings an optimal synthesis of technology and process coupled with the right human resources and infrastructure. This framework helps organizations to switch amongst models, such as BPO to Licensing to Hosting, given the flexibility and customized approach that is adopted. The outcome of this IP3 framework benefits the customers in the following way:
1.Interoperability Model (BPO-License-Hosting)
2.Reduction in CAPEX
3.Expertise in SLA based delivery
4.Avoidance of multiple risk points
5.Possession of a good delivery platform
On receiving the award, Mr. K A Vishwanathan, Head BPO, Ramco Systems, said, “I am extremely reveled to represent Ramco Systems in this prestigious forum. Within a year of the launch of the IP3 framework, we have received industry recognition and award for delivering ‘Operational Excellence & Quality’. This further reinforces our belief and commitment to quality through our continuous investments in R&D, and innovation. Ramco’s BPO division has been offering the best of services to customers and helping them in their growth with a robust technology. This award is a testimony to our customers’ belief on Ramco and its offering.”
About BPO Excellence Awards 2010-2011
The prestigious BPO Excellence Awards are given out each year in India by the business group ‘Stars of the Industry,’ recognizing outstanding performance and contribution of BPO players to the industry. The Stars of the Industry Awards recognize performance excellence across diverse sectors of Manufacturing, IT-ITES, FMCG Food Service & Hospitality Sector and Education.
About Ramco Systems
Ramco Systems, a part of the USD 875 million Ramco Group, is a leading software company focused on consulting, product and managed services business. Headquartered in Chennai, Ramco Systems was started as an R&D division of Ramco Industries Limited in 1992, and later established as an independent company in 1999. The company focuses on providing innovative business solutions that can be delivered quickly and cost-effectively in complex environments. Globally, Ramco has over 100,000 users from 800+ customer organizations since inception. The company currently has 15 offices spread across India , USA , Canada , Europe, Middle East , South Africa and APAC and employs over 1,500 employees.
Ramco’s key differentiator is its innovative approach to develop products through its revolutionary enterprise application assembly and delivery platform - Ramco VirtualWorks™. Ramco Systems has seven major product suites – Ramco Enterprise Suite, Ramco Enterprise Asset Management Suite, Ramco Aviation, Ramco OnDemand ERP (ERP on Cloud), Ramco Enterprise Information Management Suite, Ramco Advanced Process Control, and Ramco Mine Management. Strong domain knowledge coupled with proven implementation expertise enables Ramco to provide specialized solutions in verticals such as Manufacturing, Real Estate & Construction, Energy & Utilities, Logistics, Service, BFSI, Aviation, Government and Defense.
Ramco Systems has been assessed for ISO 9001:2008 and ISO 27001:2005 information security standards. Ramco’s BPO unit is SAS 70 Type II certified.
