The Global Services 100 rankings (GS 100) are determined through a rigorous methodology that evaluates each company across multiple dimensions, measured both quantitatively and qualitatively. The study presents a complete view of the dynamics of the most significant segments that make up the IT and business process outsourcing industry and reflects the diversity and overall landscape of the service provider community in terms of company sizes, countries of origin and countries of delivery.
“We are honored to be ranked as a leading outsourced product development firm among such a competitive group of organizations,” said Sanjay Dhawan, Chief Executive Officer, Symphony Teleca. “Our team is committed to designing and developing the next-generation solutions that our clients need to be leaders in their markets and is a dedicated partner in helping them to successfully overcome the software development challenges of today’s connected world.”
The top 100 list and the ranks in the 10 categories are based on a scientific methodology, starting with the responses being clubbed under four broad buckets: Size (revenue, employee strength, geographies covered, etc.), customers (customer base, testimonials and references, average contract size, etc.), skills (depth and breadth of offerings, delivery capability, quality initiatives, verticals covered, etc.) and others (attrition, training, etc.). A weighted scoring scheme was used to rate each question. For the category lists, weights were assigned to address specific strengths and capabilities.
The scoring scheme was designed by a panel from Global Services' and neoIT's practice experts. Care was taken to ensure that all service providers (global, niche or regional) were given a level playing field. For a revenue-based question, for example, if the scoring scheme gave weightage to higher revenue, small or niche companies pared this disadvantage by scoring high on better growth rates.
“The global service provider landscape is increasingly getting complex; but buyers are looking at vendors with scale, skill, or both in delivering business outcomes and not cost-savings alone. The companies on the Global Services 100 list have demonstrated their ability to deliver complex solutions and services, manage global customers, and sustain successful financial performance,” says Ed Nair, Editor, Global Services.
These are the latest industry awards for Symphony Teleca’s innovation in a great year for the newly merged company. Other recent accolades include leadership awards from Zinnov in ISV R&D, Enterprise and Consumer Software, Telecom, Networking and Communications. Internet Telephony, with its Innovation Award and Unified Communications Award, also recognized the company. Additionally, Symphony Teleca received the NGN Leadership Award this year as well.
The complete GS100 report titled '2012 Global Services Compendium' will be available in the digital magazine format by Aug 31, 2012
About 2012 Global Services 100
The Global Services 100, now in its seventh year, is a tool for buyers of business and technology services to identify and select the right vendor. The study is done under the guidance of Neogroup, a globalization advisory firm. Service providers opt-in to participate in the study that is conducted online. The GS100 analytical model is based on four key criteria: performance and leadership, quality and maturity of customers, breadth of services offered, and spread of global delivery capabilities.
About Global Services
Global Services is a media platform with a portfolio that includes digital magazines, website, events, newsletter, webinars, and customized solutions. Its audience consists of senior executives, sourcing professionals, technology, and functional leaders with more than 1000 large organizations mainly in North America and Europe. Global Services is owned by CyberMedia (India) Limited.
About Symphony Teleca
Symphony Teleca Corporation, headquartered in Palo Alto, Calif., is the world’s first services company dedicated exclusively to helping clients manage the global convergence of software, the cloud and connected devices. The company delivers innovative products combined with contemporary product development, systems integration, analytics and managed services to hundreds of organizations around the world. Symphony Teleca’s 6,100 employees support customers from 35 offices globally, including delivery centers in Asia, Australia, Europe and the Americas. For more information visit, www.symphonyteleca.com.
Sourced From: Genesis Burson-Maresteller
