Intelenet will provide a spectrum of services, covering back-office processes and customer support functions, within the F&A BPO domain. Intelenet will provide account payable services pan-India for all the 22 circles of Tata Teleservices from its existing delivery centers. With a successful track record of partnering with leading global and local telecom players, Intelenet has a strong foothold and an established play in the telecom vertical. It has also built a strong presence and repute in the F&A services sector, having witnessed 25 per cent growth last year.
“We are delighted to partner with a dynamic brand leader like Tata Teleservices and be the first player to innovate with F&A offerings in the telecom space,” Mr Susir Kumar, Managing Director and Chief Executive Officer of Intelenet Global Services, said. “Having successfully built our expertise herein, we offer seamless delivery of end-to-end F&A services, coupled with a strong delivery footprint. In keeping with our strengths, we are confident of providing tangible value, reduced risks and complete customer satisfaction,” he added.
Speaking on the partnership with Intelenet, Mr. N Srinath , Managing Director,Tata Teleservices Limited, said, “As we expand our telecom offerings, we need the expertise to manage some of our back end operations. The domain expertise and depth of Intelenet’s offerings will help Tata Teleservices focus on its core business offerings and imperatives.”
About Intelenet Global Services
Intelenet Global Services is a leading global third party BPO Company that delivers Business Process Outsourcing (BPO) services to Fortune 500 companies in the UK, USA, Australia, Philippines, Mauritius, Poland, Guatemala and India in industries as diverse as banking & finance, insurance, retail, telecom, healthcare, information technology, travel and hospitality. This specialized BPO expertise enables us to cost-effectively align practical solutions with specific outsourcing strategies and needs of our clients.
The Intelenet growth story involves rapid growth from just 25 employees at a single site to over 33,000 employees across 41 locations in India and overseas. Intelenet has taken rapid strides post the MBO backed by Blackstone in June 2007. It has built a robust infrastructure consisting of state–of–the–art facilities strategically located throughout globe in less than a decade, making it the second largest employer in the Indian BPO space.
