FUJITSU SETS NEW BENCHMARK IN QUALITY - First IT Services Company in India to be appraised at CMMI for Services (Version 1.3) Level 5

Fujitsu Consulting India announced that it has been successfully appraised at Level 5 of the SEI's Capability Maturity Model Integration for Services (Version 1.3).


With this achievement, Fujitsu Consulting India is the first organization in India and second in the world, to be appraised at CMMI for Services (Version 1.3) Level 5 which underscores the maturity of the firm’s fast growing Application Management Services and Infrastructure Management Services business.

Commenting on the achievement, Rajeev Gupta, President, Fujitsu Consulting India said, “The CMMI Level 5 assessment for Services v1.3 is a significant milestone in driving our commitment towards the quality of experience of our clients”. He added “Fujitsu’s philosophy of continuous improvement in process excellence translates into greater operational efficiency and superior delivery excellence for all our clients”.

Developed by Software Engineering Institute (SEI) of Carnegie Mellon University, USA, CMMI Maturity Level 5 is the highest level of process maturity that independently verifies an organization's capabilities to continuously enhance its processes through incremental and innovative process and technological improvements.

“CMMI for Services establishes a stronger correlation between client's business goals and improving services to meet those business goals; we believe this significantly enhances the benefits our clients will realize from our quality practices" said Sunil Bhave, Vice President, Fujitsu Consulting India. “CMMI has helped us on the path of continuous process improvement and in our quest of constant productivity improvements while delivering better services to the client”, he added.

Why is the CMMI-SVC needed?

Service providers deserve a consistent benchmark as a basis for process improvement that is appropriate to the work they do and is based on a proven approach.

• Demand for process improvement in services is likely to grow: services constitute more than 80% of the U.S. and global economy.

• CMMI-SVC addresses the needs of a wide range of service types by focusing on common processes.

• Many existing models are designed for specific services or industries.

• Other existing models do not provide a clear improvement path.

• Poor customer service costs companies $338 billion annually

• Services constitute more than 54% of what the US DoD acquires.

• SEI stakeholders approached us requesting a model for services.



* FY 2006 data is from ‘DoD throws light on how it buys services [GCN 2006].’ GAO data is from GAO report GAO-07-20.

The CMMI model guides all types of service providers to establish, manage, and improve services to meet business goals. Besides better customer satisfaction and increased quality of services, the business benefits experienced by adopting the CMMI model includes, preparing the organization from potential disasters and get back to delivering services if the disaster occurs. It also ensures resources, that are needed to deliver services and also that services are available when needed and at an appropriate cost. The main benefits cited by the CMMI model users are reduced risk, more predictable adherence to budgets and schedules and reduced re-work (which can reduce cost and schedule). Following these practices has shown to produce software and systems to work faster, better, and cheaper, when properly applied. Adopting the CMMI model, results in high ROI for an organization with long term enduring and consistent results.

Project Performance problem often arises because of incomplete or unrealistic planning. However after implementation, the CMMI model identifies the element of good planning with proven engineering processes. The CMMI model also tackles problems that arise due to cost/schedule, by ensuring that management ensures processes/plans are followed. In terms of quality performance also CMMI model follows a disciplined engineering and management process. Also fixing latent defects often accounts for 30-40 % of project cost, but when the CMMI model, is implemented it identifies the essential steps to do it right the first time.

About FUJITSU:

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Over 170,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.5 trillion yen (US$55 billion) for the fiscal year ended March 31, 2011. For more information, please see http://www.fujitsu.com/

Fujitsu in India through its subsidiary Fujitsu Consulting India Pvt. Ltd. addresses the IT Services and Software market in India and also operates Fujitsu’s largest Global Delivery Center in the world from India. Fujitsu is enabling its customers to realize their growth objectives by leveraging information technology through its integrated services and software portfolio. This includes Business Services, Infrastructure Management Services, Application Services and Software in industry verticals such as Energy & Utilities, Retail, Logistics, Consumer Packaged Goods, Infrastructure, Life Sciences & Healthcare, Agriculture & Allied, Government, Automotive and Financial Services. For more information, please see: http://www.fujitsu.com/in/

Sourced From: Corporate Voice Weber Shandwick