The General Manager Operations Shri.Bibhupada Nanda welcome the participants and introduced the Chief Guest Mr M.Palaniswamy, Banking Ombudsman.
The Chief General Manager in his inaugural speech explained the importance of customer service and called upon the participants to make best use of the interactive session with the Banking Ombudsman.
The Banking Ombudman during his address expressed his concern on rising complaints in respect of ATM, Pension, Advances issues in the Banking industry. He shared several live examples of the cases received at their office and appreciated the grievance redressal mechanism put in place in State Bank of Mysore. The session was opened for interaction with the participants. The Banking Ombudsman emphasized on timely resolution of grievances.
The programme concluded by vote of thanks by Shri. Karunanithi, General Manager (NW). It was also decided to organize such interactions at various centres in future for which the Banking Ombudsman reciprocated positively.
The whole programme was anchored by the Deputy General Manager (O) Shri.K.K.Jain.
Sourced From: State Bank of Mysore
