NASSCOM sets up Consumer Interest Protection Task Force under its BPM Council Chairman, Keshav R Murugesh.Keshav Murugesh, Chair, NASSCOM BPM Council said, “The recent instances of illegal activities by a few unscrupulous elements although isolated and sporadic, highlight the need for the industry to be on constant vigil. The Task Force, working under the leadership of the BPM Council with representatives from major IT-BPM companies in India, has been mandated to pursue a multi-pronged approach to chart out a series of countermeasures aimed at fraud prevention, fraud detection and fraud response.”
The Taskforce will also discuss and recommend actions that can enable quicker cross border, inter agency co-operation for filing and resolution of consumer complaints that will help to send a strong message globally of our industry’s ability and intent to act against data thefts / frauds and safeguard the interests of consumers globally. The focus would be to complement consumer protection measures that exist in different industries and countries around the world.
The Taskforce will also discuss and recommend actions that can enable quicker cross border, inter agency co-operation for filing and resolution of consumer complaints that will help to send a strong message globally of our industry’s ability and intent to act against data thefts / frauds and safeguard the interests of consumers globally. The focus would be to complement consumer protection measures that exist in different industries and countries around the world.
